Senior Program Manager
Senior Program Manager
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Job Description
About the role:
Samsaras Sales Programs team enables a highperformance sales team by leveraging technology automation and bestinclass methodologies to streamline operations improve forecasting accuracy and maximize sales efficiency & effectiveness.
The Senior Program Manager will prioritize implement and lead largescale transformational projects across the Sales organization. This role requires a passion for streamlining project plans centralizing processes and optimizing change management. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations.
We are looking for candidates who will champion role model and embed Samsaras operating principles as we scale globally and across new offices.
This is a remote position open to candidates residing in the US except Alaska Austin metro California Chicago metro Connecticut Dallas metro Denver metro Houston metro Maryland Massachusetts New Jersey New York Rhode Island Washington and Washington DC metro. Relocation assistance will not be provided.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with crossfunctional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hypergrowth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role you will own:
- Project Scoping Planning and Execution: Work closely with business stakeholders (Sales and Revenue Operations leaders managers and frontline reps) to identify scope prioritize plan and execute strategic projects that improve the customer and employee experience
- CrossFunctional Project Management: Work with crossfunctional leaders to scope projects align objectives and coordinate stakeholders to deliver outcomes aligned with key business objectives
- Change Management: Drive change management for process improvements within the Sales organization ensuring the team is prepared supported and equipped with the necessary resources to adapt to organizational change
- Reporting & Results: Measure results of projects and report out on outcomes delivered;drive continuous improvement processes to achieve and maintain operational excellence
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Bachelors Degree from a 4 year institution.
- 68 years of program management management consulting business operations or strategy experience ideally in a SaaS environment or fastpaced technology consulting role.
- Track record launching transformational crossfunctional initiatives that measurably improve the customer experience and support scalability within the business.
- Strong Program Management skills with expertise in endtoend delivery (i.e. framing the need scope requirements document project roadmaps partnering with teams defining KPIs and reporting out on results).
- Ability to ramp up quickly on business priorities and derive insights from data to inform decisions.
- Strong communication and written language skills including clear and concise documentation.
- Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives managers frontline teammates and crossfunctional partners.
- Diplomacy tact and poise under pressure when working through issues skilled at having prioritization conversations and discussing tradeoffs.
Ideal Candidate has:
- Experience with B2B hardware and SaaS products.
- PMP certification Agile/Scrum Certification.
- MBA.
Required Experience:
Manager
Employment Type
Full Time
