Hotel Manager
Hotel Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Supervises hotel staff in hotel operations including Front Desk Reservations Transportation and Bell Services.
- Supervision and develops an effective staff by making decisions in hiring training scheduling rewarding and disciplining staff. Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale effective employee relations and goals.
- Ensures all employees consistently provide the highest level of customer service.
- Informs and coordinates guests needs with Player Services and other departments as appropriate.
- Develops and maintains effective working relationships with all guests and employees. Provides personal attention to guests and assists with information on hotel restaurant and casino offerings. Provides other assistance as necessary to make the guest experience as enjoyable as possible.
- Develops department schedules reviews and approves time cards.
- Attends participates and leads departmental management meetings; provides clarification and guidance regarding various issues goals and objectives to employees.
- Ensures employees are informed of company and department policies and procedures.
- Acts as backup to hotel staff in all positions when necessary.
- Ensures staff compliance with the Colorado Limited Gaming Act Internal Control Minimum Procedures internal policies and procedures and Colorado Limited Gaming Regulations.
- Maintains a clean and safe work environment.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Performs other duties including special projects as needed and directed.
QUALIFICATION REQUIREMENTS: Demonstrated effective and diplomatic customer service and communication skills. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem solving organizing and prioritizing work.
EDUCATION AND/OR EXPERIENCE: Bachelors Degree in Hospitality or similar or the equivalent in experience. One (1) or more years of related supervisory experience. Three (3) or more years of recent and related successful experience in hotel and front desk management.
CERTIFICATES LICENSES REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.
OTHER SKILLS/ABILITIES: Must have good multitasking skills and excellent customer service skills. Basic computer knowledge is preferred.
PHYSICAL DEMANDS: Essential duties primarily involve standing while completing paperwork or using a computer and routine kneeling squatting bending and crouching with standard breaks. Essential duties involve frequent brisk walking climbing stairs stretching reaching lifting and pushing materials supplies and equipment. Essential duties require lifting up to 30 pounds and working a flexible workweek including weekends and holidays with overtime hours occasionally required.
COMPENSATION AND BENEFITS:
$80000 based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members including:
- Health & Wellness: Medical (fulltime only) HSA FSA Dental and Vision coverage.
For the employees Full House Resorts provides:
- Financial Security: Life insurance disability coverage and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
Required Experience:
Manager
Employment Type
Full-Time
