Core Tasks and Responsibilities

• Verifying governmentissued photo IDs by using a scanning device to scan valid government issued photo IDs. to ensure 21 entry.
• Answer incoming phone calls check voicemails may monitor companys customer service email account.
• Being the face of the company provide information to customers as they enter about the companys products specials services and events.
• Alerts retail leadership of incoming deliveries using the appropriate Walkie Talkie code.
• Maintain awareness of parking lot and main entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
• Communicate with LRP personnel via Walkie Talkie to maintain customer traffic flow minimize wait times and maximize sales and customer satisfaction.
• Direct visitors or vendors to the appropriate entrance (visitors or vendors must sign in the appropriate logbook wear a visible guest badge and be always accompanied by LRP personnel).
• Direct solicitors or unplanned communicators or visitors to contact the companys general customer service email or if job seeking provide Careers business cards and/or direct to the LRP Careers page found on our website.
• Maintain the confidentiality of all LRP employees at all times.
• Maintain organization and cleanliness of GR including the GR bathroom.
• Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
• Receives incoming package deliveries that are delivered to the front door and communicates the appropriate Walkie Talkie code to Retail Leadership.
• Report customer requests to Retail Leadership when applicable and contact customers to communicate previous requests if applicable.
• Report customer complaints to RetailLeadership promptly.
• Maintain awareness of customer input and suggest changes to RetailLeadership to improve services or products.
• Contributes to the development of new concepts policies and procedures as necessary to perform job duties and tasks.
• Maintain knowledge of all LRP products and services.
• Maintain an indepth industry wide knowledge of products and strains in Massachusetts.
• Maintain a continuous state of alertness to ensure the highest safety standards for customers fellow employees products and the facility.
• Maintain accurate and uptodate knowledge on state and local laws pertaining to adultuse marijuana and dispensing adultuse marijuana.
• Follow established LRP policies and procedures at all times.
• Additional duties as assigned.

Education and Experience

• High School Diploma GED or equivalent required.
• College degree preferred.
• At least 2 years of proven customer service experience or related experience is required.
• Knowledge of Windows OS basic computer navigation and Office 365 applications such as Outlook Word and Excel required.
• Experience with Dutchie or other SeedtoSale POS experience is a plus.
• AdultUse Massachusetts Retail cannabis industry experience preferred.
• Multilingual abilities to assist a diverse customer base is a plus.

Physical Requirement/Work Environment

• Retail store work environment.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related activities for shift duration including repetitive motions and use of hands.
• This job function may include sitting or standing for extended periods of time as well as stooping bending over and/or crouching.
• Must be able to lift carry and balance up to 15 pounds.

Knowledge

• Administrative Knowledge of administrative tasks.
• Computer Software Knowledge of Windows OS basic computer navigation and Office 365 applications such as Outlook Word and Excel.
• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.

Skills

• Superior customer service skills including telephone etiquette.
• Excellent organizational attention to detail and analytical skills.
• Strong written and verbal communication skills.
• Ability to multitask and adjust to shifting priorities in a fastpaced environment.
• Commitment to learning and continuous development.
• Active Listening Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Service Orientation Actively looking for ways to help people; serviceoriented.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management Managing ones own time and the time of others and multitasking.
• Monitoring Monitoring/Assessing performance of yourself other individuals or organizations to make improvements or take corrective action.

Abilities

• Ability to learn new computer software.
• Ability to educate consumers and connect with customers.
• Fluent in the English language both verbal and written.
• Ability to adapt with software updates and procedures.

Additional Requirements

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work weekends and holidays if necessary.
• Reliable transportation.