Operational Processes Manager
Operational Processes Manager
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Job Description
Operational Processes Manager
London UK
The Operational Processes Manager is responsible for overseeing and optimising the operational efficiency and effectiveness of underwriting processes within the department. This role will lead a team of Operations Analysts to analyse and implement improvements to streamline workflows enhance data quality and reduce operational risks. The Manager will work closely with underwriters Operations Managers and other departments to ensure smooth and efficient underwriting operations.
DISCOVER your opportunity
What will your essential responsibilities include
Coordinate the analysis and documentation of current processes.
Liaise regularly with the Operations Managers taking on board their requests
Develop and implement process improvement initiatives including but not limited to:
o Workflow optimization
o Automation of manual tasks
o Data quality enhancement
o System enhancements and integrations
o Risk mitigation strategies
Lead mentor and develop a team of process analysts/specialists.
Assign tasks set priorities and monitor team performance.
Provide regular feedback and coaching to team members.
Foster a collaborative and highperforming team environment.
Develop and implement change management plans to ensure smooth and effective transition to new processes and systems.
Communicate and train stakeholders on new processes and procedures with the support of the Operations Managers
Address any resistance to change and ensure successful adoption of new initiatives.
Identify and mitigate operational and reputational risks associated with underwriting processes.
Maintain accurate and uptodate process documentation.
Stay abreast of industry best practices and emerging technologies in process improvement.
Actively participate in professional development activities to enhance skills and knowledge.
You will report to the Head of Middle Office UK
SHARE your talent
Were looking for someone who has these abilities and skills:
Build and maintain excellent relationships with key stakeholders including underwriters finance IT compliance and legal.
Effectively communicate project progress challenges and recommendations to stakeholders.
Proficiency in Microsoft Office Suite: Excel (advanced skills required) Word PowerPoint Project.
Attention to Detail: Meticulous attention to detail and accuracy in all tasks.
Perform data analysis tasks and confident with using Power BI
ProblemSolving: Ability to identify and solve complex problems creatively and efficiently.
Adaptability & Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment.
Teamwork: Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.
Highly organised and detail orientated with a excellent understanding of operational framework.
Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see Experience:
Manager
Employment Type
Full-Time
Key Skills
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