Database Manager (Hybrid)

Experity is the leading software and services company for ondemand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700 urgent care clinics across the country. We create maintain and support products to facilitate the complete ondemand healthcare experience: from patients finding clinics and making appointments to checking in to clinical documentation and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing ondemand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits Comprehensive coverage starts first day of employment and includes Medical Dental/Orthodontia and Vision.
• Ownership All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program This robust program includes counseling legal resolution financial education pet adoption assistance identity theft and fraud resolution and so much more.
• Flexibility Experity is committed to helping team members face the demands of juggling work family and liferelated issues by offering flexible work scheduling to manage your worklife balance.
• Paid Time Off (PTO) Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge relax and spend time with loved ones.
• Career Development Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building We bring our Team Members together when we can to strengthen the team build relationships and have fun! We even have a family company picnic and a holiday party.
• Total Compensation Competitive pay quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:

Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:

The Database Manager will oversee the design implementation and maintenance of the organizations databases. The Manager will work closely with other IT stakeholders to ensure the databases are secure reliable efficient and resilient. The Database Manager will also manage a team of database administrators and ensure they meet their strategic goals and objectives. The Manager will constantly assess and implement new technologies and provide Information Technology with a longterm perspective on the relationship of database technology to the business opportunities facing Experity. It is extremely important to Experity that the production database systems offer the highest reliability and performance possible. The Database Manager is challenged to work with application development and IT operations to help achieve a stateoftheart environment that meets current and future business objectives and Experitys suite of applications.

Responsibilities:

• Ensure that the databases are secure reliable and efficient. Achieve 99.99 or higher in terms of availability
• Manage a team of database administrators and ensure that they are meeting their goals and objectives. Ensure these goals and objectives are measured and reported on (at least) a biweekly basis.
• Develop and implement database policies and procedures.
• Monitor database performance and make recommendations for improvements. (Strategic alignment)
• Work closely with other IT professionals to ensure that the databases are integrated with other systems.
• Develop and maintain disaster recovery plans for the databases.
• Ensure that the databases are compliant with all relevant regulations and standards.
• Provide technical support to endusers as needed.
• Deploy maintain and manage all company database servers.
• Configure and deploy measures to guarantee the security of the companys data and monitor events for anomalies.
• Contribute to the logical and infrastructure design of the databases and servers for optimal performance and capacity.
• Design high availability and disaster recovery strategies and periodically conduct testing for the same. Ensure DB health by having strong monitoring practices Standard operating procedures clear roles and responsibilities and appropriate alerting mechanisms.
• Collaborate with developers on the design and maintenance of database queries.
• Design and maintain database structures for scalability according to best practices and standards.
• Maintains and enforces policies and procedures designed to ensure the integrity of the enterprise database environments.
• Keeps informed on new and emerging database and application development technologies.
• Oversees daytoday activities of team members and thirdparty contractors; addresses concerns and escalates to the SVP of IT as needed.
• Other duties as assigned.

Education:

• Bachelors degree in computer science or equivalent combination of education and experience.

Travel:

• Ability to travel as needed.

Experience:

• Seven years of experience in database management.
• Experience managing a team of database administrators.
• Knowledge of Microsoft SQL Server up to the latest version.
• Knowledge of high availability and disaster recovery options for SQL servers and other database management systems.
• Strong knowledge of database design and implementation.
• Experience with database security and compliance.
• Experience with multiple database management systems.
• Experience in implementing operational automation for repetitive tasks.

Preferred:

• Extensive hands on experience with MS SQL Server an/or Postgres
• Experience designing and implementing cloud based database solutions.
• Experience working for a similarly sized SaaS based company.
• Experience working for a healthcare or healthcare tech company is a strong plus.

Maximum budgeted salary:

$tbd

Manager Competencies:

• Administer formal performance reviews in accordance with company practice.
• Coach mentor and develop staff including providing development planning and opportunities.
• Consciously creates a workplace culture that is consistent with the organizations core values.
• Contribute to the creation of the departmental strategy in alignment with the organizations goals and objectives.
• Manage performance deficiencies in a timely and clear manner taking disciplinary action when necessary.
• Manage the overall operational budgetary and financial responsibilities of the department.
• Oversee the daytoday operations of the department.
• Plan evaluate and improve the efficiency of business processes and procedures to enhance overall effectiveness.
• Provide oversight and direction to employees providing frequent and timely feedback
• Responsible for anticipating and planning appropriate staffing levels.
• Review performance data to monitor and measure department productivity goals achievement and overall effectiveness.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data such as medical history diagnoses treatment plans medications and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics allows patients to reserve a spot in line if theres a wait and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding billing and payer contracts for clinics so they dont have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from Xrays CT scans MRIs and ultrasounds for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening expanding and enhancing clients businesses

Required Experience:

Manager