Restaurant Manager
Restaurant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
City Cruises is seeking a Restaurant Manager for our operation in Chicago.
Salary Range: $55k /year
About You:
The right person will be adaptable dynamic and embody City Experiences RESPECT Service System.
About the Opportunity:
The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure highquality food and
drinks hospitable and efficient customer service and profitable operations.
Essential Duties & Responsibilities:
Customer Service:
- Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS)
- Rotate as shift manager and ensure adherence to cruise scripts supervision of staff quality meal service and entertainment.
- Gather necessary information from other departments to ensure guest satisfaction (special requests additional services special timing etc.)
- Conduct precruise meetings and communicate to employees all necessary information regarding the cruise (seating charts special bar packages boarding procedures)
- Maintain the highest standards of safety for customers and staff.
- Maintain the highest standards of sanitation in accordance with local regulations and corporate guidelines.
- Develop and execute programs that improve the level of service and product quality.
Leadership and Teamwork:
- Lead by example; maintain highest level of professionalism integrity and strong work habits.
- Develop strong teamwork within the crew.
- Assist in hiring training and development of all restaurant crew.
- Help develop and execute shipmate incentive programs.
- Maintain good working relationships with other departments (marine sales and administration)
Administration:
- Attend all scheduled meetings.
- Operate all restaurant systems (point of sale inventory/purchasing system reservations system)
- Reconcile onboard cash and credit sales with the pointofsale system.
- Review timekeeping records for each shift to ensure accuracy.
- Create schedule for assigned department ensuring proper staffing within budgeted guidelines.
- Additional job duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent required
- Minimum of five (5) years of total restaurant experience in fullservice highvolume environment
- Must have supervisory experience.
- Associate or bachelors degree in related field preferred
- Responsible alcohol service requirementsTIPS Certification preferred.
- Responsible for meeting health department sanitation codes & requirementsSERV Safe Certification preferred.
- Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and webbased applications.
- Ability to establish and maintain effective working relationships.
- Must be able to listen effectively assess the situation determine relevant issues identify solutions and gain consensus.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race color religion national origin sex age sexual orientation gender identity or expression mental or physical disability status as a protected veteran or other characteristics prohibited by applicable law.
Additionally we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the EVerify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
Required Experience:
Manager
Employment Type
Full-Time
