Night Audit/Front Desk
Night Audit/Front Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for someone to work a set schedule of 2 night audit shifts and 3 evening shifts to serve as our guests first point of contact and manage all aspects of their accommodation. Days off would be Sunday and Monday working 3 PM to 11 PM Tuesday to Thursday and covering night audit 11 PM to 7 AM on Friday and Front Desk Agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a knack for customer service and work experience in the hotel industry wed like to meet you. Ultimately you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Enroll guests into Choice Privileges and acknowledge members according to brand standards
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
- Handle nightly audit reports when responsible
Skills
- Work experience as a Hotel Front Desk Agent Receptionist or similar role
- Understanding of how travel planning websites operate like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Prior experience working on Choice Advantage a major plus!
Employment Type
Full-Time
