Customer Service Representative
Customer Service Representative
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Job Description
Position Summary:
The Customer Service Representative (CSR) is a key member of the customer experience team responsible for managing the full order cycle while ensuring timely accurate and professional service. This role serves as the primary point of contact for assigned accounts and works closely with production logistics planning and sales teams to deliver exceptional service and maintain strong customer relationships. The CSR will oversee daily communications coordinate order fulfillment and proactively address and resolve customer concerns.
Key Responsibilities:
Oversee the complete ordertodelivery process including accurate order entry confirmation and coordination of shipments.
Serve as the primary liaison between customers and internal teams (production logistics planning and sales) as well as external partners such as 3PLs and freight carriers.
Respond to customer inquiries issues and complaints in a professional and timely manner providing clear communication and effective resolutions.
Monitor inventory levels product availability and allocation status to ensure customers and internal stakeholders are kept informed.
Support product launches promotional campaigns and inventory transitions by ensuring clear communication and seamless execution.
Maintain accurate and uptodate customer account information order history and communications within the ERP system.
Partner with production and planning teams to provide visibility into demand forecasts and recurring order trends.
Assist with generating reports related to service levels order volume and customer satisfaction metrics.
Identify process inefficiencies and contribute to continuous improvement initiatives within the Customer Service department.
Ensure all customer service activities comply with company policies food safety regulations and customerspecific requirements.
Qualifications:
Associates or Bachelors degree preferred; equivalent relevant experience will be considered.
Minimum of 2 years of customer service experience ideally within food manufacturing CPG or a supply chainrelated industry.
ERP system experience required; NetSuite experience strongly preferred.
Strong written and verbal communication skills with the ability to manage multiple tasks and priorities efficiently.
Highly organized detailoriented and proactive in identifying and resolving issues.
Comfortable working in a fastpaced collaborative and teamoriented environment.
Proficient in Microsoft Office tools including Excel Word and Outlook.
Preferred Skills:
Familiarity with food manufacturing supply chain or logistics operations.
Experience working with 3PL providers freight carriers and national retail or foodservice customers.
Knowledge of inventory management systems and order fulfillment processes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
