Customer Care Coordinator
Customer Care Coordinator
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Job Description
Do you enjoy making a difference in peoples lives
Do you have a passion for Customer Service
Do you enjoy solving puzzles
Come be a part of BrightStar a leading name in a Joint Commissionaccredited home care agency.
As the Customer Care Coordinator you will be responsible for matching the needs of our clients with our experienced Caregivers. You will manage all touchpoints with our field staff care recipients and their families. This fulltime position allows individuals to be part of a caring team that serves to improve the lives of others.
Benefits
- Weekly pay with direct deposit
- Generous Paid TimeOff
- Flexible schedule around a core set of working hours
- Profit Sharing
- OntheJob Training
- Dental Insurance
- Vision Insurance
- Employee referral bonus
Your Job Responsibilities
- Scheduler: You will interface with Clients Caregivers and our office team while creating an ongoing schedule that will deliver a high level of care to our Clients.
- Customer Service: You will be part of a team that responds to inquiries about our services and changes to the schedule.
- Change Agent: You will work with the team to evaluate what we do and always look for ways to improve.
- Caregiver: It would be a plus if you would have the flexibility to fill in shifts when scheduling issues arise.
- Jill/Jack of all Trades: Being part of a small team we all need to contribute in a variety of ways to ensure our Clients and Caregivers are taken care of.
Requirements
- Excellent organization and planning skills
- Valid drivers license with proof of auto insurance
- Ability to multitask
- Can doattitude and willingness to learn
- Experience with Microsoft Office preferred
- Customer Service experience preferred
- Caregiving experience preferred
- Clean background and criminal record
We are an Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
