Senior IT Engineer
Senior IT Engineer
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Job Description
We are seeking a highly motivated and experienced Sr. IT Engineer to be our first dedicated IT presence in India. This is a unique opportunity to build and shape our IT support infrastructure in a rapidly growing region. You will be responsible for providing comprehensive IT support to our Indiabased employees as well as assisting with field USbased IT support requests. This role requires a proactive individual with strong technical skills excellent communication abilities and a passion for delivering exceptional customer service.
This is a fulltime (5 days) onsite role based in Gurugram India.
Shift Time: 2 PM 10:30 PM IST (Cabs will be provided)
You Will:
- Be the primary IT point of contact to provide onsite and remote IT support for employees in India and assist with off hour USbased support requests.
- Oversee the setup maintenance and troubleshooting of workstations peripherals network devices and AV equipment.
- Manage employee onboarding and offboarding including account creation access provisioning and equipment setup.
- Respond to and resolve IT support tickets via Zendesk and Jira ensuring timely resolution and clear communication.
- Monitor and respond to Slack pings and emails and collaborate with global IT teams.
- Maintain detailed IT documentation and provide regular reports on support activities and performance.
You Have:
- 5 years of experience in IT support with a focus on enduser support.
- Solid knowledge of Windows and macOS operating systems hardware software and network troubleshooting (LAN WAN WLAN).
- Experience with Zendesk and Jira ticketing systems.
- Experience with AV conferencing tools such as Neat Zoom and Google Meet
- Solid understanding of core applications such as: Okta Slack Zoom
- Solid understanding of Mobile Device Management for mobile devices and laptops/desktops. (e.g. Workspace ONE Jamf Google MDM).
- Knowledge and skills to investigate performance issues on macOS Windows Desktop ChromeOS and Linux
- Ability to communicate technical information clearly to both technical and nontechnical users.
You Are:
- Able to work autonomously and take initiative in problemsolving.
- Passionate about delivering exceptional customer service and resolving IT issues efficiently.
- Able to work effectively as part of a global team and communicate clearly with colleagues.
- Able to manage multiple tasks prioritize effectively and maintain accurate documentation.
- Able to work flexible hours to support global teams and adapt to changing priorities.
- Possess strong analytical and problemsolving skills.
- Experienced with cloud platforms is a plus.
Required Experience:
Senior IC
Employment Type
Full Time
