Customer Service Advisor (Multiple Roles)
Customer Service Advisor (Multiple Roles)
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Job Description
About Us
Sportsbet isa leading Australian ecommerce business in the online wagering sector bringing excitement to over 2 million do this by living our values to create an innovative entertainment brand trailblazing products and bestinclass platformsthat deliver great experiences to our customers.
We have over 1300 team members at Sportsbet but as part of the Flutter Group were a true global player.
Committed To Responsible Gambling
Were proud to be the leaders in responsible gambling in our industry not just locally but globally.
About The Role
Here at Sportsbet were customer obsessed so were seeking people who share our same passions for customers. Joining our Melbourne based Contact Centre youll get the chance to support some of the largest global sporting events across the calendar.
We want to give our customers a best in class experience so by bringing customer services experience and pairing it with our great training and development we have created a team of high performing Customer Service Agents who provide an amazing experience day in day out.
Weekends evenings and public holidays are a really busy time for us as these are often when most sporting events are taking place so we need our staff to be willing to work on these days and after hours. As we love to have fun we always make sure that these days are full of atmosphere so where else would you want to be anyway
Responsibilities Include:
- Field telephone betting and general inquiries through diverse channels including email chat and telephone leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes.
- Capture information into our customer database and utilising your written communication skills to create easy to read notes for others
- Have an open mind to learning new systems and skills whilst thinking about our customers having fun and thinking about our customers once again!
Successful Candidates MUST be available for fulltime training over a two week period.
The Perks
We work hard and play hard so along with competitive rates heres some of our other perks:
- Genuine flexibility with a hybrid working policy
- A vibrant office environment with Table Tennis and Pool tables Massage Chairs and enough TVs to watch all live sport overlooking the Darwin Racecourse
- Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
- Regular office competitions and catered major events (think AFL/NRL Grand Finals Superbowl Melbourne Cup Day)
- Career development opportunities
- Access to our Employee Assistance Program and a Circle In membership
Our Focus on Diversity Equity & Inclusion
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application or contact us if youd like to discuss this in more detail.
If you think youd be a great fit but dont necessarily meet everything in the job description please still get in touch.
Read more about our contribution to Flutters global Positive Impact Plan.
Need To Work Flexibly
We know flex means different things to different people let us know how we can support you to be your best.
Ready to bring excitement to life Apply now
Required Experience:
Unclear Seniority
Employment Type
Full-Time
