Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Hotel Maison Rouge. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
ABOUT THE ESTABLISHMENT
A jewel of Strasbourgs history since 1387 Htel Maison Rouge Autograph Collection embodies the French art of hospitality in an elegant and refined setting. Ideally located in the heart of the Grande le surrounded by ancient stainedglass windows and a hushed atmosphere our 5star establishment offers a timeless escape. Fully renovated in 2021 it features 131 rooms and suites a 150 m sensory spa and a service marked by delicacy and care.
YOUR MISSION
As a true ambassador of excellence you are the maestro of our guests welcome and wellbeing. Working closely with the teams and management you bring the spirit of Maison Rouge to life at every moment with passion and attention to detail. As an inspiring leader you coordinate front office and concierge operations while contributing to the hotels overall strategy.
MAIN RESPONSIBILITIES
Team Supervision: Up to 14 team members (front desk concierge guest relations luggage service)
Guest Experience & Quality
Deliver a warm exceptional and personalized welcome to every guest
Ensure bespoke touches are provided for VIP clientele
Guarantee a flawless stay experience from arrival to departure
Respond swiftly and thoughtfully to guest feedback
Team Management & Leadership
Unite supervise and nurture a dedicated and passionate team
Foster a positive dynamic within the front office and concierge teams
Train and onboard new talents with high standards and kindness
Lead team meetings and support individual growth
Performance & Organization
Optimize occupancy rates and ancillary revenues (upselling parking etc.)
Collaborate closely with all other departments
Ensure smooth scheduling aligned with forecasted activity
Enforce Marriott standards and 5star requirements
Participate in the development of annual budgets
Operations & Coordination
Monitor reservations group bookings accounts receivable and deposits
Maintain daily liaison with all hotel departments
Actively contribute to the propertys overall strategic direction
PROFILE SOUGHT
Minimum 2 years experience in a similar position in luxury hospitality
Guest and operationsoriented with a strong service mindset
Attention to detail strong interpersonal skills and the ability to inspire
Excellent command of French and English (a third language is a plus)
Recommended knowledge of systems: OPERA MARSHA MGS EMPOWER
KEY SKILLS
Natural sense of highend hospitality and guest relations
Positive leadership and empathetic management style
Analytical mindset responsiveness and organizational rigor
Creativity and a taste for challenges
Strong written and verbal communication skills
Joining Maison Rouge means becoming part of an iconic establishment where every detail tells a story and every team member carries a promise of excellence. If youre ready to elevate the art of hospitality every day this is your adventure.
Becoming part of Maison Rouge also means joining KER HOSPITALITY a key player in French hospitality and being part of the prestigious Marriott International network through the Autograph Collection. This dual affiliation offers real opportunities for internal mobility access to worldclass training programs and career growthboth in France and internationally.
Benefits: collective profitsharing bonus contribution to transport costs 13th month paid according to seniority works council benefits
This company is an equal opportunity employer.
frnch1
Required Experience:
IC
Employment Type
Full-Time
