IT Help Desk Lead
IT Help Desk Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
Sentinel is actively seeking a skilled and dynamic IT Help Desk Lead to oversee the daily operations of the helpdesk for one of our valued clients. In this role you will ensure the timely and effective resolution of IT issues while fostering a culture of exceptional customer service. This position requires strong leadership abilities technical expertise and a proactive approach to problemsolving. This is a contract to hire role reporting to our client location in Menomonee Falls WI.
Qualifications
- Bachelors degree in Information Technology Computer Science or a related field.
- Experience in IT support with at least 3 years in a leadership role.
- Strong technical expertise in hardware software and network systems.
- Excellent problemsolving and communication skills.
- Demonstrated ability to manage and motivate a team in a fastpaced environment.
- Proficiency with helpdesk software and tools such as ConnectWise PSA.
- Experience with supporting M365 Entra and SaaS environments.
- The candidate must have a car as this position requires travel between locations and the transportation of equipment
- A valid drivers license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a cando attitude
- We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.
We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer weekly competitive pay medical dental vision 401K and more.
Overview
IT happen!
Sentinel Technologies Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.
If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and handson training and values a teamoriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at
As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position please contact .
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Employment Type
Unclear
