Hybrid Processor
Hybrid Processor
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1 Vacancy
Job Description
GENERAL DESCRIPTION (Summary Scope Purpose)
Job title:
Hybrid Processor
Starting pay:
$16.00/hour
Work Location:
Remote
Schedule:
MondayFriday 8:30am5:00pm EST with a half hour lunch.
This role requires an individual who under direct supervision will be responsible for timely and accurate data entry of processing insurance documentation that satisfy loan requirements. You will be trained in a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customers loan agreement. Additionally you will accurately complete loan transactions as necessary.
About HUB:
HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loanlevel collateral for financial institutions. Whether youre dealing withreal estate owned residential real estate commercial real estate auto watercraft RV powersport or equipment portfolios ouroutsourced insurance trackingblanket andimpairment programsare designed to address lending risk comprehensively.
Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.
Why Choose HUB
Throughout our network of more than 500 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Attends industry related continuing education training and courses
- Match insurance documents to loan records in the Miniter Ecommerce System.
- Analyze and process insurance documents to loan records ensuring the documents are appropriate and policy coverages are sufficient.
- Provide proficient and accurate data entry of insurance documentation in accordance with policies and procedures.
- Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.
- Process transactions across multiple work queues daily
- Actively participate in all training sessions team meetings department meetings and Oneonone meetings.
- Provide quality customer service and assistance to customers with a timely resolution.
- Educate customers as to why insurance documents are required for their loan.
- Process loan transactions with high quality and productivity during call wrapup.
- Other responsibilities as directed.
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an allinclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE SKILLS AND ABILITIES:
- High attention to detail is required
- Preferred: At least one year of Property and Casualty insurance or insurance agency experience.
- Preferred: At least oneyear Call Center experience
- Demonstrates sound judgment and decisionmaking skills.
- Shows strong reasoning and problemsolving skills.
- Ability to multitask.
- Excellent time management and organizational skills.
- Ability to work both independently and cooperatively with others.
- Ability to provide clear and concise explanations when asking questions or for clarification through different mediums (Outlook Inperson Microsoft apps etc.).
- Must be able to remain in a stationary position for up to 90% of workday.
- Proficiency with Microsoft Office Suite (Word Excel Outlook)
- Skills testing may be required
- Aboveaverage telephone techniques and the ability to communicate effectivelywith prospective and existing clients as well as other staff members
- Ability and willingness to utilize the companys computer system and software
- Ability to understand policy forms and coverage descriptions
- Willingness to attend educational classes is desired
LICENSING OR CERTIFICATION REQUIREMENTS
- None required
BENEFITS
- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- Employer paid Life Insurance 2x your salary
- 401k Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
All fulltime employees working 30 hours a week are eligible for benefits. Benefits are effective the first of the month following their first 30 days.
PHYSICAL DEMANDS
Work Location:
Remote
Schedule:
MondayFriday 8:30am5:00pm EST with a half hour lunch.
Working Conditions:
- Extended viewing of multiple screens for seven or more hours a day.
- Extended periods of sitting.
YOU WILL NEED
- A safe home office or quiet workspace with high speed and reliable internet connectivity
All duties and responsibilities outlined in this position are considered essential job functions and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge skills and abilities necessary to perform the job proficiently. This description is not exhaustive and employees may be required to perform other jobrelated duties as assigned by their supervisor subject to reasonable accommodation.
To perform this job successfully the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state or local law. If the position requires licensing or certification the incumbent must maintain compliance with all continuing education and other requirements.
Department Account Management & ServiceRequired Experience: 12 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Employment Type
Full-Time
