Office Coordinator III
Office Coordinator III
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Salary Not Disclosed
1 Vacancy
Job Description
The Office Coordinator III is responsible for completing daytoday activities including shipping receiving goods building maintenance working with IBC New Jersey office in handling warranty processing and working with product trainer on the training classes held at the IBC Sheboyhan office.
This position will serve our IBC Division located in Sheboygan WI.
Responsibilities
- Exhibit a high level of customer service diplomacy in maintaining a patient empathetic and friendly tone while being adaptable to changes and creating goodwill with internal and external customers.
- Guide customers through the IBC returns freight and concealed damages warranty claims process.
- Verify customer and warranty claim information for correctness checking it against previously obtained and available information as necessary.
- Audit warranty forms vendor worksheets recap sheets and/or proof of purchase to determine validity of warranty and appropriate credit to the correct customer account.
- Accurately enter warranty data into iWarranty system and Ipod
- Ability to handle email claims questions and requests in the assigned warranty related email queues. Ensure timely handling resolution and follow up.
- Serves as a friendly responsive resource for all internal/external customers.
- Ensure that the classroom and livefire room space is professionally maintained and organized; properly set up and ready in advance of meetings/classroom sessions.
- Organizes all catering needs including placing food orders onsite meal setup/teardown and provide vendor payment.
- Coordinate hotel bookings transportation any offsite events for guests including dinner and entertainment activities.
- Accurately reconcile monthly credit card transactions for meals hotels travel entertainment and transportation.
- Front office daily communication tasks: Telephone Emails
- Arrange shipments and create BOL for outgoing shipments
- Receive inventory and maintain a clean organized warehouse.
- Perform physical inventory and cycle counts as required
- Maintain front office area kitchen and surrounding meeting rooms
- Facilities assistant cleaning office supplies
- Assist management with all assigned tasks
Qualifications
- High School Diploma or equivalent.
- 5 years experience in office management.
- Excellent planning project management and execution skills.
- Excellent communicator in both written and verbal communications.
- Effectively manages conflicting priorities copes well under pressure and works well during time constraints.
- Proactively addresses issues resolves problems and makes appropriate recommendations or proposes acceptable and appropriate alternative solutions.
- Demonstrates flexibility and willingness to work unpredictable or occasionally late hours or on weekends if needed.
- Excellent Computer Skills: (Microsoft Office Suite and Outlook).
HOW TO STAND OUT:
- Bachelors Degree in related field.
- Background in Event or Travel Planning
As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING SELF you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- CustomerOrientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
- Equivalent combination of education experience and skills may supplement above minimum job requirements.
#LITM2
#LIONSITE
Required Experience:
IC
Employment Type
Full-Time
