Program Manager, Planning, Analytics & Workforce Strategies (PAWS)
Program Manager, Planning, Analytics & Workforce Strategies (PAWS)
Posted on :
03-05-2025
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1 Vacancy
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Job Description
The Planning Analytics and Workforce Strategies (PAWS) team within the Amazon Grocery Logistics (AGL) org owns workforce planning integration and strategic support for the Amazon Fresh fulfillment business. The AGL PAWS team develops and manages a Workforce Planning mechanisms and product suite that solves for the unique challenges and requirements of ultrafast businesses via customizable operatorfriendly tools and processes.
We are looking for a dynamic experienced Program Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management. A highly analytical candidate with project management experience is an ideal fit as this role will require crossfunctional partnership with multiple operational and technical teams (Workforce Planning Field Ops Business Intelligence Engineers Business Analytics Data Engineering Workforce Staffing Change Enablement Tech Finance HR Legal and other teams as applicable) to lead influence and support business critical projects and initiatives.
Due to the nature of the business you will also be expected to interact internally with seniorlevel audiences to provide updates and make strategic recommendations that will achieve the longterm vision for optimal balance between associate experience and business/customer needs. Documentation of requirements project management and crossteam coordination skills are essential.
Key job responsibilities
Designing and modeling new operations processes for developing business needs to prove quality cost and scalability goals as critical outputs.
Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.
Rethinking the grocery offerings we provide to customers to optimize for speed convenience and cost.
Building strong partnership with operations field leaders to understand improvement opportunities.
Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.
Leading project teams to plan organize and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
Innovating to improve customer experience and continuously remove cost from our fulfillment network.
Designing new metrics and enhancing existing metrics to support the future state of the business.
Working autonomously in an ambiguous environment seeking to understand business problems automation limitations scaling factors boundary conditions and reasons behind leadership decisions
Developing implementing reporting and governing KPI reporting for a portfolio of programs providing visibility to the milestones and performance across all projects
Rolling up your sleeves and doing whatever is necessary; general manager / owner mentality
1 years of program or project management experience
Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
Knowledge of SQL
Experience in a highly analytical resultsoriented environment with cross functional interactions
Bachelors degree or equivalent
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience with SQL
Experience in workforce planning or workforce management particularly within a retail or warehouse context
Experience leading and owning crossfunctional programs (design development implementation maintenance and optimization)
Experience managing multiple competing projects and priorities simultaneously
Advanced knowledge of analytical tools such as SQL QuickSight/Tableau and MS Excel
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a dynamic experienced Program Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management. A highly analytical candidate with project management experience is an ideal fit as this role will require crossfunctional partnership with multiple operational and technical teams (Workforce Planning Field Ops Business Intelligence Engineers Business Analytics Data Engineering Workforce Staffing Change Enablement Tech Finance HR Legal and other teams as applicable) to lead influence and support business critical projects and initiatives.
Due to the nature of the business you will also be expected to interact internally with seniorlevel audiences to provide updates and make strategic recommendations that will achieve the longterm vision for optimal balance between associate experience and business/customer needs. Documentation of requirements project management and crossteam coordination skills are essential.
Key job responsibilities
Designing and modeling new operations processes for developing business needs to prove quality cost and scalability goals as critical outputs.
Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.
Rethinking the grocery offerings we provide to customers to optimize for speed convenience and cost.
Building strong partnership with operations field leaders to understand improvement opportunities.
Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.
Leading project teams to plan organize and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
Innovating to improve customer experience and continuously remove cost from our fulfillment network.
Designing new metrics and enhancing existing metrics to support the future state of the business.
Working autonomously in an ambiguous environment seeking to understand business problems automation limitations scaling factors boundary conditions and reasons behind leadership decisions
Developing implementing reporting and governing KPI reporting for a portfolio of programs providing visibility to the milestones and performance across all projects
Rolling up your sleeves and doing whatever is necessary; general manager / owner mentality
1 years of program or project management experience
Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
Knowledge of SQL
Experience in a highly analytical resultsoriented environment with cross functional interactions
Bachelors degree or equivalent
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience with SQL
Experience in workforce planning or workforce management particularly within a retail or warehouse context
Experience leading and owning crossfunctional programs (design development implementation maintenance and optimization)
Experience managing multiple competing projects and priorities simultaneously
Advanced knowledge of analytical tools such as SQL QuickSight/Tableau and MS Excel
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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