Seasonal Store Service specialist

Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.

A Brief Overview

Provides a seamless customer experience through expertise ownership accountability and responsiveness. Provides professional and quality service to internal and external customers by utilizing strong verbal and written communication skills and effective telephone techniques. Utilizes our industryleading technology to complete vehicle glass repairs and recalibrations.

What Youll Get

• Competitive weekly base pay starting at $18.30/hour.

• Paid training and all the tools and resources youll need to be successful.

What you will do

• Welcomes inshop customers while applying a Customer Driven approach including but not limited to appointment checkins and checkouts answering questions for and scheduling walkin customers and reviewing windshield chips.

• Professionally answers phone calls from customers technicians contact center Store Managers Regional Service Representatives and more. Assesses need of the caller and either addresses the need or routes the call to the appropriate person. Schedules customer appointments assists technicians with parts needed for jobs verifies insurance coverage information updates scheduled appointments and answers customer questions.

• Responds to all emails in a professional manner. Answers questions regarding existing appointments schedules appointments corresponds with dealerships and collaborates with associates in the district and other parts of the organization.

• Proactively resolves issues by scrubbing work orders and performing targeted confirmation calls.

• Efficiently and effectively completes daily work order management tasks such as customer follow up and insurance verification maintaining high levels of customer satisfaction.

• Invoices work orders and processes credit memos and rebills.

• Assigns inshop jobs to the appropriate technicians.

• Orders nonglass dealer parts for warranty or special vehicle work.

• Cleans and organizes the waiting area and prepares coffee.

• Reschedules missed appointments.

• Works through the invoice correction list to resolve work order errors.

• Completes opening and closing procedures (i.e. closing procedures in SV2) in absence of store manager.

• Answers calls from Technicians to handle escalated customer issues in absence of manager

• Recalibrates automotive safety systems including troubleshooting and completing diagnostic testing.

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.

• Repairs chips cracks and other auto glass related issues on customer vehicles.

• Safely operate customer vehicles companyissued tools and chemicals utilized throughout the workday.

• Manage work orders customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.

• Promote and sell Safelite promotional items and services to customers.

• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop.

• Performs other duties as assigned

• Complies with all policies and standards

• Education Qualifications

• High School Diploma GED or Equivalent Preferred

• Valid stateissued drivers license and any other licenses (as required by federal state and local laws) to operate a company vehicle Required

• Onthejob training/completion of Safelites SafeTech Certification Required

Experience Qualifications

• Must be 18 years of age or older

• 13 years experience in customerfacing role Preferred

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.

• Ability to stand for extended periods work in tight spaces bend and twist body

• Ability to use a variety of hand tools and power tools safely and effectively

• Ability to operate a motor vehicle in accordance with all federal state and local laws and agreement to be monitored via camera / video surveillance

• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations

• Ability to work with chemicals (including but not limited to flammable chemicals) as applicable per the Safelite Way of Fitting

• Ability to work scheduled days with flexibility on start and end times to accommodate customers needs

• Problemsolving and ability to troubleshoot issues independently and collaboratively

• Ability to read write and interpret the English language and technical directions

• Ability to communicate orally (via phone) and written (via computer or other electronic means)

• Ability to maintain a professional appearance adhering to Company uniform and PPE policies

• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g. time pressure and productivity measures)

• Ability to work at the assigned physical store location

• Ability to occasionally move about inside the office to clean and organize the waiting area and prepare coffee

• Ability to regularly operate a computer and other standard office equipment such as a phone calculator copy machine and computer printer.

• Ability to communicate frequently with customers associates and vendors and exchange accurate information

• Ability to adjust and respond to a fastpaced operation

• Computer skills including Microsoft Word Excel and Outlook

• Demonstrates of the highest level of professionalism and Safelite Spirit

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws regulations and with Safelite Group Inc. policies and practices.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.

Remote Work :

No

Employment Type :

Fulltime