Resort Concierge and Reservations Supervisor - Hotel del Coronado, Curio Collection by Hilton
Resort Concierge and Reservations Supervisor - Hotel del Coronado, Curio Collection by Hilton
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1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
BestinClass Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon propertyspecific terms and conditions of employment.
The iconic Hotel del Coronadois looking for aResort Concierge and Reservations Supervisor to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and inroom dining.
Classification:Full Time
Shift: Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $30.00 and is based on applicable and specialized experience and location.
What will I be doing
As the Resort Concierge & Reservations Supervisor you would be responsible for assisting the Director of Guest Experience Planning & Reservations in supervising a department of 30 team members including Reservations team and Del Services team members driving opportunities to maximize revenue guest satisfaction and team member engagement. The focus of this role is to optimize sales and operational efficiencies to deliver performance objectives. Your primary duties will include:
- Assist in the daytoday operations of the Reservations and Del Services Department
- Assist Del Services team with phone calls when operation demands through the day
- Ensure Team Members are developed effectively maintain a thorough understanding of hotel facilities and processes and generate a culture of high quality standards for relationship building customer service selling techniques and billing.
- Monitor the appearance standards and performance of the Reservations & Del Services team with an emphasis on training and teamwork.
- Assist in the leading training and developing of the team
- Contribute toward ongoing trainings for the 30 team and contribute toward monthly department meetings
- Contribute toward the design and follow through on department revenue goals while creating a culture of empowerment and recognition
- Manage telephone through the daily operation and utilize mitel reporting systems to both forecast and properly staff according to call volume and flow
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Responsible for selling and booking room reservations dining reservations spa reservations and other experiential reservations
- Oversee and handle all incoming phone calls to include on property calls off property calls Experience planning calls and Reservations calls.
- The Reservations department is uniquely a key role in the operation as part of the rooms division as well as a key player in sales/marketing/revenue management as we manage a portionof the hotels room revenue through our and the off property call center.
Required Experience:
Manager
Employment Type
Full-Time
