Traffic Monitoring Specialist

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit MI. This is for a swing shift position (1pm to 9pm) and a Graveyard (9pm5am) with some weekends and holiday hours required.

Position Details:

Position is based out of client location near downtown Detroit MI.

• Updating and responding to scheduled and unscheduled traffic events and congestion with devices such as closedcircuit camera TV systems/ cameras detectors etc.
• Act like an emergency dispatcher within a call center environment dispatching responders via a twoway radio system to assist motorists respond to events and other activities that require timely and efficient responses.
• Perform data entry functions.
• Ability to fluently work in multiple PC applications simultaneously.
• Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
• Possess exceptional communications skills both in written & verbal forms to effectively receive document & relay information from numerous sources.
• Works under direct supervision performing moderately complex technical work utilizing instructions examples and results from computer systems.
• Perform critical thinking functions and assessments and make decisions based upon circumstances.
• 24/7/365 Environment

Qualifications :

Minimum Requirements:

• HS no experience
• Background and drug/alcohol screening required
• Willing to work 24/7/365 operation must be willing to work outside of standard business hours

Preferred Qualifications:

• 2 or more years of experience of surveillance and or CCTV monitoring
• Strong attention to detail
• Customer/Client relationship experience
• Ability to multitask

Additional Information :

• Sponsorship is not offered for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options wellbeing resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public and privatesector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects both in your local community and on a global scale that are transforming our industry and shaping the future. With cuttingedge technology and a network of experts youll have the resources to make a real impact. Our awardwinning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Fulltime