Billing Specialist / Customer Relations Associate
Billing Specialist / Customer Relations Associate
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
As the Customer Relations Associate this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses people and time. This role will focus on accurate and timely submission of invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.
RESPONSIBILITIES
- Enter high volumes of data into the various systems timely and accurately for billing purposes
- Make adjustments and handle billing discrepancies and rejections timely and accurately
- Validate verify and compare contract agreements as needed
- Provide excellent customer service and provide customers with a positive experience
- Support the team in securing timely payments from customers
- Act as a resource for other functions within AWP
- Answer phones and respond to inquiries using a professional and courteous demeanor
- Provide general office support and peer training as requested
- Comply with all AWP policies procedures and safety requirements
- Perform other duties and special projects as assigned
Qualifications :
- High school diploma or GED required
- 1 year of data entry or relevant experience preferred
- Strong customer service skills
- Basic knowledge of accounting principles and terminology; strong math skills
- Excellent verbal and written communication
- Intense focus on accuracy and attention to detail; organized
- Problemsolving skills
- Critical thinking skills
- Demonstrate high degree of accuracy and attention to detail
- Excellent organizational skills
- Outgoing & assertive personality not afraid to approach individuals
- Proficiency with Microsoft Office Suite Products (Excel Word)
Experience with Microsoft Great Plains and Salesforce software preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Employee must be able to successfully handle the physical demands of this position which include the following:
- Hours of operation are MF 8 a.m. 5 p.m.
- 40hour work week
- Primarily sedentary or working at a desk
- Occasionally lift and move 10 25 pounds
- While performing duties of this job the employee is regularly required to talk or hear
- Proficient literacy
- The employee frequently is required to stand walk or reach with hands and arms
Additional Information :
- Benefitseligible 1st of the month following hire.
- All traditional benefits are offered including 3 medical plan options and 2 dental plan options as well as additional benefits such as Legal and Identity Shield Accident and Critical Illness
- Company paid 50k in basic life insurance.
- Company paid LTD.
- Health Savings and Flex Spending Accounts Available
- 401(k)
- Paid Time Off & Paid Holidays
- AWP named one of Americas Greatest Workplaces 2023 for Diversity
- 4448k
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
