Rooms Controller Front Office Full Time
Rooms Controller Front Office Full Time
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1 Vacancy
Job Description
Location
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations worldclass resort pools championship golf fullservice spa endless dining options and familyfriendly activities.
Omni Amelia Island Resort and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Amelia Island Resort & Spa may be your perfect match.
Job Description
The role of the Rooms Controller Front Office is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
To be thoroughly acquainted with all checkin policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Epitome Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.
Qualifications
Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
May require working overnight shift.
Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
Unclear
