Customer Service Supervisor
Customer Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service product availability safety shift management and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions) maximize sales and achieve established goals. Where applicable this position will assist the management team with managing the fuel offer.
Principal Duties:
Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales controllable expenses merchandising marketing associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction motivation and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety security quality and store operations policies procedures and practices. Responsible for all cash processes which also include deposit preparation lottery gift cards and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using deescalation and problem solving techniques
Proven selfstarter with demonstrated ability to make decisions
Ability to learn and utilize the stores technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing walking handling reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder reaching below the waist pushing buttons bending stooping squatting crouching kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks
Basic Qualifications:
High School Diploma or GED equivalent
Ability to work 35 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts weekends and holidays based on business needs
Leadership experience required leadership experience in a fastpaced retail food service environment preferred
Experience training sales building management of expenses and food service menu planning
Experienced in all areas of store operations including foodservice
Experience leading developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Wawa will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our Associate Service Center at or.
Wawa Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal state and local laws we recruit hire promote and evaluate all applicants and Associates without regard to race color religion sex age national origin ancestry familial status marital status sexual orientation or preference gender identity or expression citizenship status disability veteran or military status genetic information domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Required Experience:
Manager
Employment Type
Full-Time
