Business Intelligence Manager, Selling Partner Services Agent Development

The Selling Partner Services Agent Development organization owns training development and quality auditing tasked with understanding the needs to hire and develop Global Seller Support Associates and Customer Trust Investigators to support our Sellers Vendors and Buyers in our marketplace. The AD Optimization and Measurement (ADOM) team strives to ensure agents capability to deliver the best outcomes for Amazon Sellers and Buyers by measuring and optimizing learning efficacy throughout their continuous development journey. We are a team of Researchers Analysts and Engineers who source and organize the right data to empower our learning experience designers and training partners to effectively measure and optimize the learner journey.
We are looking for a Business Intelligence Manager to lead our team of Business Analysts. Youll work directly with our external and internal customers to understand what our selling partners need from support and investigators what our internal partners need to develop effective learner tools and how our teams data needs can be best met in a secure reliable and scalable manner. Youll partner with our research science insights data and business intelligence engineers to develop and own high quality analytical solutions. The ideal candidate will be a player/coach willing to dive in on the toughest problems and work diligently to develop our team members in analytical best practices.

Key job responsibilities
Hire and develop a team of globally distributed business analysts
Identify opportunities and key criteria to drive analytical reporting models and business strategy
Producing written recommendations and insights for key stakeholders that will help shape effective metric development and reporting.
Simplifying and automating reporting audits and other datadriven activities; build solutions to have maximum scale and selfservice ability by stakeholders.
Improving backend data sources for increased accuracy and simplicity.
Recognizing and adopting best practices in reporting and analysis: data integrity test design analysis validation and documentation.
Understanding a broad range of Amazons data resources and know how when and which to use and which not to use.
Think outside the box in defining metrics for success for ambiguous problems in the SP Support Customer Trust and Quality verticals.

5 years of business intelligence and analytics experience
3 years of delivering results managing a business intelligence or analytics team including employee development and performance management experience
Experience with SQL
Experience with ETL
Experience with data visualization using Tableau Quicksight or similar tools

4 years of working with very large data warehousing environment experience
7 years of data warehouse technical architectures data modeling infrastructure components ETL/ ELT and reporting/analytic tools and environments data structures and handson SQL coding experience
Experience with R Python Weka SAS Matlab or other statistical/machine learning software

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129100/year in our lowest geographic market up to $223100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.