Programs Operations Manager

Agency Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHYs programs stabilize homeless teens lives meeting their immediate needs and providing a safe supportive environment and a path to selfsufficiency. Through our work with homeless youth NPHY creates productive healthy adults who contribute to society.

Strengthening and complementing our highquality direct services for homeless youth NPHY is dedicated to advocating for the Vegas Valleys homeless youth population and serves as a leader in systemslevel efforts to eliminate homelessness among Nevadas youth.

Agency Culture

NPHY offers a positive mission driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong synergistic team to better serve homeless young people. While working in a challenging yet rewarding field you will be surrounded by compassionate energetic fun happy and friendly staff members who are likeminded people and love what they do. In addition to everyday interactions with youth NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with uptodate continuing education skills and resources to best serve and respond to a wide array of situations and needs. NPHY believes in learning growing and challenging ourselves to always be and do better and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesnt just accept diversitywe celebrate it we support it and we thrive on it for the benefit of our employees and clients our programs and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse inclusive and equitable work environment in which all employees volunteers and clients feel valued and respected and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Position Definition

Under the direction of the Director of Programs the Programs Operations Manager is responsible for overseeing the daytoday operations staffing and direct service functions across NPHYs youth programs including the DropIn Center Emergency Shelter Safe Place Program and Operation Go Home. This position ensures that services are delivered smoothly and consistently while supporting a cohesive traumainformed environment across daytime and overnight teams.

As part of NPHYs commitment to operational excellence and responsive care this position also supports emergency coordination and afterhours guidance on an asneeded basis especially in collaboration with the Director of Programs. Working in close partnership with the Programs Quality and Compliance Manager the Programs Operations Manager helps maintain program alignment consistency and excellence in youth service delivery.

Essential Responsibilities

Program Operations & Oversight

• Manage daily program operations and site coverage including DropIn Center Emergency Shelter Housing units and other youth program facilities
• Supervise staff scheduling and shift assignments to ensure full coverage and continuity of care
• Maintain a consistent onsite presence to monitor client flow facilities readiness and staff support needs
• Provide realtime support guidance and resolution to clientrelated escalations as they arise and coordinate with the Programs Management Team to reflect on incidents and integrate lessons learned into future service delivery practices
• Ensure accurate and timely restocking of program supplies by coordinating with the procurement and operations teams
• Oversee agency vehicles coordination and facility needs in coordination with the Operations Department
• Ensure accurate and complete submission of staff timesheets mileage logs purchase orders and required internal program documentation
• Provide guidance and oversight during afterhours emergencies on an asneeded basis including staff calls client crises or urgent facility issues in coordination with the Director of Programs

Client Services & Support

• Serve as a client advocate ensuring services are youthcentered traumainformed and consistently delivered
• Respond to client concerns support crisis deescalation and collaborate with staff to maintain a safe environment
• Collaborate with the Programs Quality and Compliance Manager and the Director of Programs to assess and coordinate client needs identify service gaps and implement program improvements that enhance the daytoday experience and outcomes for youth
• Work collaboratively with internal teams such as Volunteer Services and Development to coordinate youth engagement events and activities

Staff Supervision & Development

• Conduct regular supervision checkins performance reviews and team development planning
• Foster staff morale and promote an environment of teamwork accountability and mutual respect
• Work with the Programs Quality and Compliance Manager to identify training needs reinforce key skills and ensure crossprogram learning
• Supervise coach and support frontline staff across daytime shifts and in partnership with the Programs Quality and Compliance Manager to promote seamless coverage coordination and continuity for overnight shifts

Quality Assurance & Collaboration

• Monitor adherence to program protocols safety guidelines and compliance standards
• Support continuous improvement by identifying opportunities to enhance service delivery client experience and staff effectiveness
• Document and report external service or partnerrelated challenges; collaborate with the Director of Programs on problemsolving and resolution
• Partner with the Programs Quality and Compliance Manager to align daytoday operations with agencywide compliance and quality goals

Communication & Coordination

• Maintain regular communication with the Director of Programs to share updates trends and needs from the program floor.
• Coordinate closely with the Programs Quality and Compliance Manager to ensure synchronized program leadership and operational alignment
• Participate in or colead shift meetings team huddles and interdepartmental coordination sessions
• Work on other duties as assigned

• Commitment to NPHYs mission and values with a focus on youthcentered service excellence
• Demonstrate leadership ability team management high level of professional and ethical standards and interpersonal skills
• Exceptional attention to detail with strong organizational skills and the ability to manage competing priorities effectively
• Knowledge of issues affecting homeless and atrisk youth including traumainformed care principles and best practices
• Proficiency in software tools including MS Office Suite HMIS and data management systems
• Proven experience working in nonprofit and youth programming settings in a management capacity
• Strong leadership communication and organizational skills with a dedication to excellence in youthcentered service
• Proven ability to manage staff schedules address client issues and oversee facility needs within social service settings
• Strong analytical skills with experience in compliance and program evaluation
• Demonstrated experience in training quality assurance and staff development
• Excellent organizational communication and collaborative skills
• Must successfully pass a drugtest and criminal background check
• Must have a valid drivers license and clean driving history records
• Must be able to work flexible schedules including holiday as necessary
• Ability to drive a motor vehicle walk sit push stoop kneel and stand for long periods of time.
• Knowledge of confidentiality laws and ability to adhere to them
• Required to work at different confidential locations during their shifts
• Ability to travel to different work or partner sites and travel within the United States as necessary

Qualifications

• A minimum of a Bachelors degree in Social Work Psychology Public Administration or a related field from an accredited college is required or equivalent experience with a strong background in nonprofit quality assurance & program efficacy
• Minimum of 3 years of management experience in frontline management with direct service advocacy or case management experience strongly preferred
• Minimum of 3 years of experience working with highrisk or atrisk youth in a youth programming setting

Benefits

• Nevada Partnership for Homeless Youth offers a competitive benefits program including three weeks Paid Personal Leave and fourteen paid holidays per year
• NPHY also offers fully paid medical dental vision and life insurance plans for its regular fulltime employees. Employees can also participate in a companysponsored 403(b) retirement plan with up to 3% match and voluntary insurance plans
• Licensed Social Workers receive up to two days of company paid time off for CEU training and up to $200 for CEU or licensing expenses per year
• NPHY is also proud to offer holistic benefits to invest in YOU click here for more information.

NPHY thrives on an inclusive diverse equitable and accessible workplace that fosters a sense of community. If you think this position is for you but your past experience doesnt fit perfectly with the positions qualifications NPHY hopes you will submit an application and cover letter to tell us why.

How to Apply & Deadline

• Apply via NPHYs recruitment page
• Position is open until it is filled.