Hotel Front Desk Agent, full-time, 3pm-11, Springhill Suites by Marriott Columbus Easton
Hotel Front Desk Agent, full-time, 3pm-11, Springhill Suites by Marriott Columbus Easton
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Job Description
Job Title: FullTime Front Desk Associate 3pm11pm shift
About Us:
At Concord Hospitality we pride ourselves on creating exceptional guest experiences and fostering a positive work environment. As a company built on the Cornerstones of Quality Integrity Community Profitability and Fun we are dedicated to nurturing our associates and offering a supportive and rewarding workplace. Join us and be part of a team that values every individual and strives for excellence.
Position Overview:
We are excited to welcome a dynamic and personable FullTime Front Desk Associate to our team. With open availability including weekends you will be at the heart of our hotel operations interacting directly with guests and ensuring their stay is nothing short of exceptional. If you are passionate about hospitality and thrive in a fastpaced environment this role offers a unique opportunity to make a meaningful impact. We are looking for someone that can primarily work the 3pm11pm shift.
Key Responsibilities:
Guest Service Excellence: Provide efficient courteous and professional service to all guests creating a welcoming atmosphere and ensuring a memorable experience.
Maintain High Standards: Uphold our hotels high standards of service and hospitality addressing any guest concerns or issues promptly and effectively.
Transaction Handling: Accurately handle guest transactions adhering to cash handling procedures and ensuring a smooth checkin/checkout process.
Confidentiality: Safeguard guest privacy by managing mail messages and personal information with the utmost professionalism.
Hotel Knowledge: Stay informed about hotel brand programs services and local attractions to better assist guests and enhance their stay.
Effective Communication: Serve as a liaison between guests and other hotel departments effectively communicating feedback and concerns to ensure guest satisfaction.
Qualifications:
- Previous experience in a front desk or customer service role preferred but not required.
- Excellent communication and interpersonal skills with a friendly and approachable demeanor.
- Strong organizational skills and the ability to handle multiple tasks efficiently.
- Proactive problemsolving skills and the ability to address guest concerns with a positive attitude.
- Availability to work various shifts including weekends and holidays.
Benefits:
- Competitive wages and benefits package.
- Comprehensive health plans including medical dental and vision coverage.
- Life insurance shortterm and longterm disability options.
- 401(k) plan with company match.
- PTO (Paid Time Off)
Why Join Us
At Concord Hospitality we are committed to making sure our associates feel valued and supported. Our Associate First culture means we prioritize your wellbeing and growth offering continuous development opportunities and a vibrant team atmosphere. We celebrate diversity and are proud to be an Equal Employment Opportunity employer dedicated to creating an inclusive and dynamic workplace.
Ready to Take the Next Step
If you are excited about the prospect of contributing to a toptier hospitality team and making a lasting impact on our guests we encourage you to apply today. Join us in creating exceptional experiences and shaping lasting memories!
Apply Now and start your journey with Concord Hospitality!
We Are Concord!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
