Executive Meetings Manager
Executive Meetings Manager
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Job Description
The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic motivated and serviceoriented individual for the position of Executive Meetings Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel located in Uptown Charlotte is a 605room dual complex with 65000 sq. ft of meeting and conference space.
The Event Manager assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
Prepares weekly and monthly action plans for effective search of sales leads and prospects.
Assists in the development and implementation of marketing plans as needed.
Provides timely feedback to senior management regarding performance.
Provides timely accurate competitive proposal request responses while striving to maintain maximum profit margin.
Negotiates rates prepares and closes sales contract; discusses all aspects of group meeting and prepares group resume and banquet event orders.
Obtains customer signatures on all documents and collects payment in a timely manner
Communicates events to banquet and food/beverage staff for proper meeting room set menu preparation and timeliness of group events per confirmed banquet event orders
Effectively and efficiently monitor and manage all aspects of the preevent event and postevent details: track detail and communicate the particulars of each assigned event and group including but not limited to room blocks meeting space special concessions group history and other reports cutoff and other key dates contract clauses group resumes event orders and BEOs billing details and other integral aspects of groups and events.
Maintains accurate records of all sales calls proposals contracts and lost business
Creates and conducts presentations and sales calls; attends trade shows as needed.
Controls expenses to meet budget guidelines.
Adheres to all company policies procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Respond in a quick timely and professional manner to all internal partners and external customers and deliver clear
Ensuring Exceptional Customer Service
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal state and local health safety and legal regulations.
Must have exceptional mathematical and computer skills.
CI/TY and/or Lightspeed Experience preferred.
12 Years Management Experience preferred.
College education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.
Occasional travel required.
EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Employment Type
Full Time
