Housing Admissions Specialist

HOUSING ADMISSIONS SPECIALIST

ENTRY LEVEL SALARY:$40446 FULLTIME

OFFICE LOCATION: DOVER DE

OPENING DATE: 05/02/2025 CLOSING DATE: 05/16/2025

Looking for a career with excellent benefits

As part of the DSHA team you will have immediate access to health vision and dental insurance vacation and sick leave paid holidays tuition assistance fitness reimbursement retirement plan and more while working to further DSHAs mission of providing safe affordable housing.

Description of Occupational Work

This nonState position is anadmissions data processor responsible for converting applicants to clients. This position creates a positive personal connection while guiding applicants through the admissions process and connecting them to resources. This position will coordinate meetings with applicants interview them and verify income asset and identity information for admission into our housing programs. A successful admissions data processor will help applicants navigate through all aspects of admissions with a holistic approach enthusiasm exceptional communication engagement outreach and attention to detail.

Essential Functions

Essential functions are fundamental core functions common to all positions and are not intended to be an exhaustive list of all job duties. Since specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.

• Communicates in person by telephone virtually and in writing with clients about the status of admission applications and responds to inquiries as well as offers solutions to applicant problems and requests regarding admission via telephone and in writing.
• Guide prospective clients through the application process and explain the centralized waiting list. Build relationships with prospective clients and track their progress.
• Conducts thorough and timely review of selective applications and supporting documents for specific programs to ensure proper completion and submission in compliance with the programs enrollment requirements.
• Serves as a point of contact between applicants to housing managers or HCV staff with selective admissions requirements throughout the admissions process. Informs prospective clients of application status and requests for additional documents.
  • Collaborate with the compliance department and site staff to ensure that vacant units are filled with clients who qualify for the site and the program.
  • Coordinate with 3^rd parties to get verifications of income child support health and social services assets medical deductions and other items as needed.
• Ensure that all state and federal program requirements are followed all necessary documents and verifications are obtained.
• Assist in mass interviews voucher briefing for new clients and other admission duties as needed.

Knowledge Skills and Abilities

The intent of the listed knowledge skills and abilities is to give a general indication of the core requirements. Therefore the KSAs listed are not exhaustive or necessarily inclusive of the requirements.

• Moderate proficiency in Microsoft Office (Word Excel and Outlook).
• Good administrative and organizational skills.
• Strong customer service skills.
• Ability to work within a culturally diverse environment.
• Ability to exercise tact and diplomacy in handling sensitive situations.
• Strong interpersonal and organizational skills oral and written communication skills
• Attention to detail and followup protocols.
• Knowledge of interviewing methods and gathering arranging formatting and distributing information
• Knowledge of mathematical calculations.
• Ability to work effectively with a diverse group of people including the elderly and the mentally and physically disabled.

Job Requirements

JOB REQUIREMENTS for Housing Admissions Specialist
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

• Knowledge of Federal State and local regulations as they apply to HUDs requirements.
• Knowledge of office practices and procedures; including recordkeeping and document maintenance
• One year experience in document processing including reviewing and evaluating records for completeness and conformity with laws rules regulations standards policies and procedures resolving deficiencies interpreting information and tracking and monitor activities.
• One year experience in data collection and entry including collecting compiling and maintaining data from multiple sources such as files records databases customers staff or others.

THIS POSITION REQUIRES THE SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND SCREENING.

BENEFITS

These include up to 15 vacation days and 15 sick day leave accrual up to 13 paid holidays a year liberal retirement benefitsimmediate accessto paid health short and longterm disability and life insurance plans and voluntary dental vision and various supplemental benefit options.

APPLICATION PROCEDURES:Applications must be completed by theclosing dateon (Click onAbout UsEmployment Click Here to View All Current OpeningsSelect job Scroll Down & Click Apply Now.) Contact: email:

DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.

As an equal opportunity employer DSHA provides an employment environment that supports and encourages the application of all persons without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please call DSHA at 302.739.4263 or 888.363.8808 with any questions or requests. TTY/ ASCII/ VOICE/VCO users may utilize the Telecommunications Relay Service (TRS) at 800.676.3777.

DIRECT DEPOSIT OF PAY IS A CONDITION OF EMPLOYMENT. FAILURE TO AGREE TO PARTICIPATE IN DIRECT DEPOSIT WILL RESULT IN THE WITHDRAWAL OF OFFER OF EMPLOYMENT. DSHA HAS A LAG PAY SYSTEM.