Product Applications Manager - US
Product Applications Manager - US
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Job Description
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
THE COMPANY
Fluid Management Inc. a Unit of IDEX Corporation is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint coatings personal care cosmetics and food and beverage industries. Fluid Management has created a global product development environment through strategic growth initiatives. By leveraging our 80 years of expertise and passion Fluid Management delivers unequaled product innovation.
From initial design to equipment selection delivery and aftersales service Fluid Management strives for close teamwork with its customers delivering highquality easytooperate products for every size and type of operation.
SUMMARY OF PRIMARY FUNCTION
The purpose of the Product Applications Manager US (Onsite) is to provide product expertise and solutions including hardware and software in customer applications. They will be responsible for ensuring the application integration and implementation of our products meet customer needs and industry standards. This position will support and ensure successful (NPD) new product development pilots evaluations and customer approvals field pilots and will play a key role in the coordination of NPD service readiness and training process. This role involves close collaboration with Sales Product Management Engineering Operations and Service teams to provide technical expertise and support throughout the product lifecycle. This position will provide a strong commitment to understanding and meeting customer needs through subject matter expertise clear communication collaboration and sense of urgency.
SPECIFIC RESPONSIBILITIES
Provide subject matter expertise across global product portfolio (Hardware & Software) that is commercialized in the Americas and end user customer applications
Serve as the primary technical liaison between Fluid Management FMDA partners and customers providing expert guidance and solutions on products software applications and integration
Provide Level 3 support and close loop resolution to complex customer issues and escalations through cross functional engagement collaboration and problem solving
Collaborate with the commercial team in managing priorities for customer issues and requests for software applications. Provide expertise to the commercial team during the prioritization process for the activities to be worked on by Software team (Level 4 support)
Collaborate with engineering teams on issues and customer requests and manage customer communications on updates
Champion NPD service readiness pilots and customer evaluations to ensure customer approvals
Develop and maintain robust documented processes to sustain effective products and software integrations
Ensure consistency and quality of our products and software applications
Execute actions and projects to continuously improve our product performance and software applications including Legacy and New Product Developments
In partnership with Training & Development Manager develop and deliver product application training and support materials for internal teams FMDA Service partners and customers
They will be a key stakeholder in Fluid Managements quality process and partner with Technical Support Field Service Product Management and Engineering teams to collect data and customer feedback related to quality issues to then work with various disciplines for root cause and countermeasure
Collaborate with the sales team to identify specific customer needs and provide tailored solutions
Responsible for migrating customers from legacy applications to new applications and be subject matter expert for customers during the migration process
Work with Quality Product Management Operations and Engineering team to address technical issues and improve product performance based on customer feedback
Management of Database Administrator role to ensure formula book databases are created on time and with quality
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE/KNOWLEDGE
Bachelor degree in business or related field is preferred
5 years of progressive experience in customer service or technical support
2 years of team leadership experience (inperson and/or remote)
Ability to manage drive multiple tasks
Drive for Results; Works with a sense of urgency or Own It mentality
Critical thinking and solid problem solving ability
Continuous improvement and process driven mindset
Proven track record of driving operational excellence in a service environment
Highly adaptable and forwardthinking
Must possess excellent communication planning negotiating troubleshooting organizational and interpersonal skills
Based out of Wheeling IL FM Corporate Office
Travel up to 15% of the time
Major responsibilities include the principal functions of the job description shall not be construed as a complete listing of all miscellaneous incidental or other duties that may be assigned during normal operations.
Fluid Management offers a dynamic and challenging work environment and a competitive compensations/benefits package. If you have the skills and background we are seeking we welcome your application.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
Total Rewards
The compensation range for this position is $86000.00 $129000.00 depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
Manager
Employment Type
Full-Time
