Senior Manager Global Strategic Capabilities for Global Medical Information

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of lifechanging scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

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Job Description

Job Overview

The Senior Manager Global Strategic Capabilities will be a key member of the Global Strategic Capabilities team that will lead the implementation and of key operational activities. The Senior Manager is responsible for ensuring and supporting operationalexcellence of regional and global initiatives within the Medical Information function. One of thekeyresponsibilities for this role is ensuring appropriate oversight and quality assurance of outsourcedmedical information activities in a region. In addition theSeniorManager willlead efforts to ensureinspectionreadiness to measure operational effectiveness and identify and develop solutions to improveefficiencies and reduce risk.

Job Responsibilities

• Managing the relationship between Gilead and outsourced medical information vendors.
• Ensuring outsourced medical information vendors have accessto the appropriate informationthat they need to provide excellent customer service (e.g. Gilead contacts current productlabeling medical information content and other documents)
• Ensuring appropriate oversight of the performance of outsourced medical information vendors including a quality assuranceprogramme training of vendor staff and the implementation ofprocesses and key performance indicators that ensure that the vendor service meets expected standards
• Updating and ensuring compliance with Medical Information procedural documents including working practices and operatingprocedures.
• Working closely with medical information and vendors to ensure inspection readiness including facilitating preparations for internal audits responses to findings and implementation of process
• Identifying areas for operational efficiencies and areas of risk and developing solutions forimprovement and risk reduction
• Developing and implementing a quality assurance plan for key Medical Information activities which may includeevaluating product request reports facilitating consistency of responses and use of customer surveys
• Facilitating consistent use of Gilead medical information systems by medical information specialists and vendors in line withglobal procedures and processes
• Developing and sharing metrics reports of medical information with stakeholders
• Leading digital projects(if any) on medical information in collaboration with IT teams

Knowledge & Skills

• Able to work underlimiteddirection
• Highly selfmotivated and able to perform multiple tasks in a timely fashion.
• Excellent interpersonal and verbal and written communication skills are required to effectively communicate interact and work with cross functional teams.
• Demonstrated successin developing and maintaining good working relationships with internalcolleagues and external contacts and influence crossfunctionallyat various levels.
• Ability to manageand leadmultiple projects and change management initiatives in a fastpaced crossfunctional environment.
• Musthave a customer focused mindset strong attention to detail excellentorganisationand problemsolving skills
• Broadknowledge of applicable country/regional legislations and legal requirements for the provision of medical information services and for adverse event and product quality complaint reporting in the pharmaceutical environment isrequired

Basic Qualifications:

• Doctorate and 2 years of relevant experience OR
• Masters and 6 years of relevant experience OR
• Bachelors and 8 years of relevant experience OR

Preferred Qualifications:

• Experience in the pharmaceutical industry with a minimum of4years ofexperienceinMedical Information or Medical Communications is required
• Advanced scientific or medical degree (MD PhD Pharmacy RN or equivalent) is preferred
• Experience of working with medical information vendors is preferred.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

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