A creative processorientedOperations Managerto provide outstanding leadership and handson support to the central operations teams. The Operations Manager supervises the day to day operations and works along with staff to ensure timely and effective internal and external member support. Using active leadership and coaching skills assures that central operation specialist team members provide prompt efficient and accurate service to internal members. This position is responsible for ensuring optimum performance of the operations team as it pertains to system automation and efficiencies including internal processes and external channel consistency.
Accountability and takes pride in a job well done
Communication: Written Verbal Listening and Presentation
Flexibility and Adaptability
Ability to Build Trusting Partnerships
Compassionate: Demonstrates genuine interest in others
Innovation/Entrepreneurship spirit and attitude
Passionate Values Based: Makes decisions with Excite Credit Union values mission and vision in mind
Analytical: Strong Problem Analysis and Solving Skills
Organization and Planning Skills
Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities
Decision Making: Gathers information and identifies issues problems and opportunities; interprets data and generates options for addressing problems/opportunities
Initiative: Takes independent action to improve process and increase efficiencies.
Leadership: Sets the tone through own actions in creating an environment where ideas can be shared questions can be asked and individuals are accountable for their own actions.
Member Focus: Makes our members (community Credit Union and/or Team) and their needs a primary focus while developing and sustaining productive relationships.
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