Customer Support Specialist Luxury Stores Customer Service

Are you inspired by luxury fashion and beauty and helping consumers discover these brands online in new innovative ways Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist you will be the voice of Amazon Luxury Stores fielding realtime calls in a remote call center environment from customers globally.

The ideal Customer Support Specialist is caring and compassionate enthusiastic solutionsoriented and committed to providing outstanding service to all our customers.

Amazon Luxury Stores is looking for an actionoriented motivated individual who has an obsession for customer satisfaction and experience working with highend luxury merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fastpaced multitasked dynamic environment. This is a fulltime directhire position that pays $19.00/hour. We are a call center open 7am9pm CST 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/over time.
This role is a fully remote candidate location restrictions may apply.

Basic Qualifications

* 2 years of experience within a luxury customer servicefocused environment such as contact center luxury retail or hospitality
* Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
* Be confident to make decisions with late returns faulty goods and concessions if necessary
* Ability to work a set schedule (scheduled start stop breaks and lunches) including nights weekends and holidays with required overtime as business needs; flexibility required during peak times
* The ability to work your entire shift using a computer while stationed at a desk wearing a headset and turn on the camera when requested by leadership
* This is a virtual role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
* Experience working under pressure in a highvolume environment while maintaining standards for productivity quality and service
* The ability to meet the Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired highspeed Internet Modem or Router w/ Ethernet Port Customer Support Specialists must connect directly (No Satellite Internet or WiFi)
* Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
* High school diploma or equivalent.



Key job responsibilities
* Act as a brand ambassador for Amazon Luxury Stores providing worldclass hightouch service to all customers
* Be the first point of contact to resolve customer issues across multiple channels in a timely manner communicating through email phone and chat.
* Reply to preorder questions about fit fashion trends/style product availability and promotions via phone email and online chat.
* Provide customers with critical service and product information ensuring customer satisfaction
* Demonstrate sound understanding and comprehensive knowledge of the Amazon Luxury Stores full range of products and services
* Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the service level agreement
* Ensure clear and accurate data capture be able to provide both quantitative and qualitative insights of customers voices
* Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues

Utilize a variety of software programs to resolve customer inquiries.
Work with external shipping contractors to assist customers with both domestic and international issues.

2 years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Customer Service Contact Center

2 years of experience within a luxury customer servicefocused environment such as contact center luxury retail or hospitality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34320/year in our lowest geographic market up to $39000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.