Field Service Technician 4

Job Summary: The Field Service Technician IV provides facetoface customer service located at an offsite location and is responsible for the troubleshooting diagnosing repairing and reconditioning of various light and heavy construction equipment.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the companys mission and core business values; 2)Collaborate with key internal/external resources; 3) Participate in ongoing selfdevelopment.

Essential Functions:

Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards

Performs intermediate repairs and troubleshooting offsite with minimal supervision

Performs intermediate troubleshooting diagnoses of equipment malfunctions and failure analysis

Removes and install parts disassembles and assembles components to CAT specifications

Tests makes adjustments and verifies proper operation of all repairs and adjustments

Prepares and completes all job related documents writes service reports orders parts and maintains clear customer records; in addition accesses databases required to complete job

Acts as a team leader and mentors/coaches

Participates in the quotation of work orders

Operates equipment and vehicles with possession of all necessary licenses and certificates

Maintains service vehicle inspection records daily inspections and driver logs as required by the Department of Transportation

Adheres to contamination control and HAZMAT rules and regulations

Maintains all company equipment tools and vehicle in a good clean and working order

Communicates job progress to supervisor and customer as needed

Completes assigned jobs and task to meet flat rate time and rework standards

Works overtime as required by workload and customers needs

Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

Projects professionalism with both internal and external customers including personal appearance; may be relied upon to act as a mentor to lower level Technicians

Requires regular and punctual employee attendance

Performs other duties as assigned

Knowledge Skills and Abilities:

Knowledge of safe work procedures and practices

Knowledge of equipment and tools including their designs uses repair and maintenance

Intermediate knowledge of hydraulics transmissions engines undercarriage and electrical

Demonstrates proficiency with current computer software related hardware and knowledge of machine electronic systems

Exceptional skills in customer service

Intermediate diagnostic and troubleshooting skills

Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

Operation and control skills of equipment or systems

Equipment selection skills to determine the kind of tools and equipment needed to do a job

Ability to communicate clearly and effectively both verbally and in writing

Ability to operate a crane and forklift and obtain required certifications/licenses

Ability to meet deadlines and work under fastpaced time constraining circumstances

Ability to operate hand tools power tools pneumatic tools and equipment used in mechanical repair

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp manipulate or assemble very small objects

Education and Experience:

More than four years of heavy equipment experience required; six or more years preferred

High school diploma or equivalent preferred

MSHA certification preferred

Air conditioning certification preferred

Crane/Rigger certifications preferred

Supervisory Responsibilities:

None

Travel:

Travel required with a possibility of an overnight stay

Additional Requirements:

Valid Drivers license required

Ability to obtain a valid Commercial Drivers License (CDL) and must have an acceptable driving record

Must own required tools to perform repairs

Physical Requirements:

Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 80 lb

Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina

Ascends/descends with gradual or continuous progress by oneself using both hands and feet and climbs up and down ladders and/or equipment

Be able to maneuver safely and work underneath equipment

Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work

Work Environment:

Requires wearing common protective or safety equipment

Regularly works outdoors around moving mechanical parts and noise level may be loud at times

May be exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidity

Exposure to small quantities of chemicals dust steam highpressure water and high speed rotating equipment

Required to perform work in cramped spaces and/or high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

Required Experience:

IC