Account Manager I - Surety

About HUB International

HUB International is a top five global insurance broker offering a comprehensive range of property casualty risk management life and health employee benefits investment and wealth management solutions. With more than 600 offices and over 18000 employees across North America we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB

Throughout our network we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a selfstarter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

SUMMARY

The Account Manager I will provide professional courteous service to our clients producers and company personnel. With a positive attitude the AM will provide a high level of support in obtaining maintaining expanding and servicing our surety accounts. Working alongside the Producers or AE as assigned and the AM shall be responsible for overseeing management of assigned accounts including redundant interface with appropriate decision makers and colleagues throughout HUB.

Issues related to bond processing maintenance of client data on the Epic agency management system Bond management system routine changes (e.g. riders closeouts prequal letters etc.) and other transactional or clerical work fall within the domain of the AM.

JOB RESPONSIBILITIES

• Manages a book Surety business
• Provides professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues surety account retention that meets or exceeds expectations
• Provides a high level of support toour Sales staffin obtaining maintaining and expanding business
• Acts as liaison between clients and sureties to resolve service issues. May also support producer or account executive with underwriter requests and/or new business submissions with sureties. Supports claim notices by sending to the Producer for directive to submit to the surety underwriter
• Responsible for supporting retention of accounts in assigned book of business by providing a high level of service and commitment to meet timelines
• Tinubu (Surety Program) client set up with client name/subsidiaries comments added for special handling add rates (including multiple classifications) job detail location warranties job timeframe all that impact accuracy for premium calculation
• Produce riders final consents prequalification letters and other related items while verifying their accuracy
• Maintain and manage bond requests to ensure timely preparation and processing to meet timelines and deadlines required
• Prepare rate spreadsheets and comparisons and any related documents requested
• Assist Producers in moving accounts to another surety
• Assist Producers in premium collection process and handle accounting issues
• Refers current and prospective clients to other departments for solicitation of those lines of business
• Assist clients and producers with claims when necessary
• Follow all Agency systems Surety systems procedures and state regulations.
• Receive an accept constructive criticism and be open to feedback from a team checking documents prepared as this is a team expectation and not to be taken personally
• Positive approach and willingness to guide and help clients will all requests
• Professional communication to clients and underwriters
• Seek guidance and follow direction given by account manager or producer seek support if new producers request is out of routine or unmanageable)
• Utilize proper resources through underwriters producers and account executive.

QUALIFICATIONS

• 12 years in surety preferred
• High School diploma or equivalent
• Demonstrated proficiency with computer systems including but not limited to Microsoft Office and automated agency management systems and surety systems
• Excellent written and oral communication skills
• Above average mathematical skills
• NASBP Surety classes or equivalent courses
• Knowledge of surety products and usages and ability to work independently.
• Ability to work in a positive team environment
• Notary Public
• Must be able to work onsite at our office Monday through Friday from 8:00 AM to 5:00 PM

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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