front desk supervisor

Opal Collection

Posted on : 03-05-2025

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1 Vacancy

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Job Location

Sarasota, FL - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 03-05-2025

Job Description

The moment a guest steps into one of our hotels they walkinto a genuinely memorable experience. As Front Office Manager youlldeliver this through managing all aspects of the front office (for exampleguest registration porter services business centre telephone servicesconcierge services and guest reservations). Youll also create the warmatmosphere that makes our guests feel at home in any Guest Experience* Ensure your front office team delivers a great service professionalattention and personal recognition* Ensure guests are greeted upon arrival and make time to engage withguests. Respond appropriately to guest complaints solicit feedback andbuild relationships to drive continuous improvement in guest satisfaction* Conduct routine inspections of the front office and public areas and takeimmediate actions to correct any deficiencies People* Manage daytoday staffing needs plan and assign work and establishperformance and development goals for team members. Provide mentoringcoaching and regular feedback to improve team member performance* Educate and train team members in compliance with federal state and locallaws and safety regulations. Ensure staff is properly trained and has thetools and equipment to carry out job duties* Ensure your team are properly trained on systems security service andquality standards Financial* Oversee night audit function and preparation of daily financial reports* Develop plans to increase occupancy and ADR through walkins and upsellingat the front desk Responsible Business* Check billing instructions and guest credit for compliance with hotelcredit policy and ensure all transactions are handled in a secure manner* Train team members on PBX procedures and serve as a central communicationspoint during emergency/crisis situations; develop and maintain relationshipswith local fire police and emergency personnel* Perform other duties as assigned. May also serve as manager on supervises front desk agents and porter/shuttle servicesreservations PBX etc. May oversee a team What we need from youJob Requirements:* Higher education qualification / equivalent in Hotel Management/BusinessAdministration plus 3 years of Front Office/Guest Service experience including management experience* Must speak fluent English. Other languages and level of work being performed. They are not intended to be ALLresponsibilities or qualifications of the job.

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Opal Collection

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front desk supervisor

Opal Collection

Job Description

Employment Type

Company Industry

Key Skills

About Company

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