Customer Service Representative
Customer Service Representative
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Job Description
Milwaukee Electronics is growing our amazing customer service team and this is no ordinary customer service job! Of course were hoping to find someone friendly who is a great communicator and proactive. But were also looking for someone who enjoys applying business acumen to helping our customers succeed! We are the experts at supporting customers through the complexities of PCB assembly at all phases of product development from prototype to production and no two orders around here are the same! We quote quickly accurately and with a high degree of attention to detail to ensure that our customers know that their assembly no matter the volume is important to us. In this highpaced position you will serve as the key point of contact for new and repeat customers providing excellent support through phone email and web chat communications. You will work with internal teams to ensure a positive customer service throughout the assembly process including aiding with communication between customers and our technical teams when clarification is required.
If youre motivated by matching customer needs with sensible solutions having fun and building strong relationships then we want to meet you.
Essential Duties and Responsibilities:
The following are key responsibilities of the position. Additional duties may be assigned as business needs evolve.
Provide excellent customer service with a proactive solutionsfocused approach.
Collaborate effectively with team members and actively contribute to process improvement initiatives.
Adapt to changing customer needs in a fastpaced environment.
Communicate clearly and professionally both verbally and in writing.
Prepare and manage customer quotes with accuracy and attention to detail.
Accurately enter web orders and new customer information into internal systems.
Identify and resolve issues related to incomplete customer files prior to order processing.
Partner with customers to resolve workinprocress or material kit issues promptly.
Support outside sales representatives by generating quotes for new customers and custom projects.
Use phone email and online platforms to provide timely and professional customer support.
Utilize internal systems the company website and Microsoft Office tools (Excel Word Outlook); willingness to learn industryspecific software is essential.
Track and report key performance metrics to support departmental goals.
Maintain a clean organized and safe work environment.
This is a fulltime onsite position; regular and reliable attendance is required.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High school diploma or GED required.
Associates degree preferred.
12 years of relevant experience in customer service administrative support or quoting/order entry; or equivalent combination of education and experience.
Language Skills:
Proficient in reading writing and understanding English for effective communication and documentation.
Mathematical Skills:
Ability to perform basic arithmetic (addition subtraction multiplication division).
Comfortable interpreting performance graphs and related data.
Reasoning Ability:
Ability to follow written documentation and assess product or order quality.
Additional Requirements:
Must have legal authorization to work in the United States.
Must sign a NonCompete agreement upon accepting the position.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to sit stand walk use hands and reach with arms.
Occasionally required to stoop kneel crouch or crawl.
Must be able to lift up to 10 lbs regularly and up to 30 lbs occasionally.
Vision requirements include close distance color peripheral and depth perception as well as the ability to adjust focus.
MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process please contact Human Resources ator
For more information about our commitment to equal employment opportunity please see this government poster:Know Your Rights: Workplace Discrimination is Illegal U.S. Equal Employment Opportunity Commission ().
Because this job has access to controlled technology we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e. U.S. citizen U.S. nationals lawful permanent resident or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable if an individual is not a U.S. person our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position.
Upon hire the successful candidate must present acceptable proof of identity and current authorization to work in the U.S. as required on Form I9. We do not provide sponsorship support for employmentbased visas such as H1B.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
