Contact Centre Agent
Contact Centre Agent
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1 Vacancy
Job Description
Contact Centre Agent (B2B Sales)
Engage UKBased Businesses and Drive Impact from the Heart of Cape Town
Foreshore Cape Town Fulltime R25000 per month 09:00 17:30 (UK Time) Monday to Friday
About Our Client
Our client is a dynamic and growing international business headquartered in the UK with a vibrant support office located in Foreshore Cape Town. They specialise in delivering highquality services across a diverse portfolio of industries and are committed to providing excellent customer experiences and tailored business solutions.
This is a resultsdriven and supportive environment where employees are empowered to succeed and contribute to the growth of the company. Their team is closeknit collaborative and passionate about driving real impact for both the company and their customers.
The Role: Contact Centre Agent (B2B Sales)
As a Contact Centre Agent you will serve as a key liaison between the company and its customers or prospects. Your responsibilities will span both customer service and business development functions supporting the companys UKbased operations from the Cape Town office. This hybrid role requires a mix of proactive outreach relationship building and service excellence to ensure customers are supported and sales targets are met.
Key Responsibilities
- Contact potential B2B prospects to schedule appointments for Directors
- Use existing data and identify new targets for outreach
- Handle inbound and outbound customer queries across phone email live chat and social media
- Resolve complaints promptly and professionally
- Maintain accurate records in CRM systems of all customer interactions and sales activity
- Provide uptodate and accurate information about services policies and processes
- Escalate complex issues to relevant supervisors or departments
- Meet or exceed service level agreements (SLAs) and quality benchmarks
- Upsell and crosssell services when appropriate
- Conduct customer feedback surveys to improve service delivery
- Stay informed about company updates policies and offerings
About You
- 2 years of experience in customer service and/or B2B sales
- Excellent verbal and written communication skills
- Proven ability to resolve problems and remain calm under pressure
- Skilled in using CRM platforms and contact centre tools
- Strong organisational skills and attention to detail
- Capable of multitasking and prioritising in a fastpaced environment
- High school diploma required; further education is a plus
- Positive proactive and a team player with a cando attitude
- Willingness to work UK business hours from Cape Town
- Flexible availability (weekends and public holidays as needed)
This role offers a base salary of R25000 plus performancebased incentives tied to appointment setting and successful contract closures. Its a great opportunity for driven professionals looking to join a structured yet ambitious team environment with international exposure.
Employment Type
Full Time
