Senior Helpdesk Client Engineer
Senior Helpdesk Client Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics Physics and Computer Science to seek scientific boundaries push through them and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness creativity intellectual honesty and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect.
At Jump research outcomes drive more than superior riskadjusted returns. We design develop and deploy technologies that change our world fund startups across industries and partner with leading global research organizations and universities to solve problems.
As part of Jumps IT Helpdesk you will work directly with our end users to provide advanced technical support. You will be part of a team tasked with maintaining and monitoring our desktop and laptop fleet striving for uptime efficiency and predictability. Our team prides itself on excellent customer service and high customer satisfaction by having a cando attitude. We want your help to ensure proper response times are met and issues are being resolved.
What Youll Do:
- Respond to telephone calls email and inperson requests for technical support.
- Document track and monitor the problem to ensure a timely resolution.
- Maintain and support desktop PCs laptops hardware software and operating systems.
- Identify technical problems and conduct research to resolve these issues.
- Automate routine tasks using PowerShell scripts.
- Manage and deploy software using SCCM.
- Administer and troubleshoot Intune configurations scripts and compliance policies.
- Administer and troubleshoot JAMF policies and configurations
- Other duties as assigned or needed
Skills Youll Need:
- At least 5 years of experience from within an IT helpdesk environment required
- Passion for technology
- Strong customer service skills
- Experience with SCCM for software deployment
- Proficiency in PowerShell scripting
- Knowledge of network principles and ability to troubleshoot basic network issues
- Knowledge of Intune for device management including autopilot and configuration
- Prior experience with Windows 11 MacOS and Microsoft Office applications
- Experience supporting users in virtual desktop environments is a plus
- Strong IT troubleshooting techniques
- Ability to automate processes and improve efficiency
- Selfmotivated and takes initiative. Strong work ethic
- Wellorganized with a keen eye for attention to detail
- Excellent written and spoken English communication skills
- Team player and desire to roll up your sleeves to assist where needed
- Reliable and predictable availability including the ability to be onsite MondayFriday
Benefits
Discretionary bonus eligibilityMedical dental and vision insurance
HSA FSA and Dependent Care options
Employer Paid Group Term Life and AD&D Insurance
Voluntary Life & AD&D insurance
Paid vacation plus paid holidays
Retirement plan with employer match
Paid parental leave
Wellness Programs
Required Experience:
Senior IC
Employment Type
Full Time
