Lead SAP CX / C4C Consultant, SCE
Lead SAP CX / C4C Consultant, SCE
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Salary Not Disclosed
1 Vacancy
Job Description
As a Lead Consultant you will be a key player in the consulting team that helps discover and define the problem statement evaluates the solution options and makes recommendations. You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines. You will also support knowledge transfer with the objective of providing valueadding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required Qualifications:
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 7years of experience with Information Technology
- The location for this position is Richardson TX or Pomona CA
Preferred Qualifications:
At least 7 years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules SAP C4C
Experience across Electricity (preferred) or Gas or Water Utilities industries North America
Core skills in key process and architectural knowledge in customer service for utilities Move in Move out Contract accounts fundamental knowledge of other key ISU processes of S/4 ISU
Experience in SAP CRM ISU or S/4 ISU Customer Service / Customer Engagement module
Experience in BRF
Experience of at least 1 end to end lifecycle implementation activities including:
Requirement gathering
Business process design
SAP configuration
RICEFW Functional design
Systems and Integration Testing
Resolving production issues
Strong Client Facing experience great communication and presentations skills
Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
Project experience with SAP C4C Utilities is preferred
Ability to work with offshore teams and coordinating work delivery between onsite and offshore
Flexible work timings required due to remote working environment including offshore overlaps twice a day
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required in an ad hoc basis (depends on the current situation) as per the job requirements.
Estimated annual compensation range for candidate based in the below locations will be
Pomona CA : $84539 to $ 125995
Along with competitive pay as a fulltime Infosys employee you are also eligible for the following benefits :
Medical/Dental/Vision/Life Insurance
Longterm/Shortterm Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Contract
Employment Type
Full Time
