Process Developer, Insurance

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Process Developer Underwriting!
We are inviting applications for the role of Process Associate Underwriting. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive can do attitude.
You must also be willing to work in flexible and varying shifts throughout the year. As a part of the team you must react proactively positively patiently and effectively to seek clarifications have a customer centric approach in problem solving.

Responsibilities
Monitor the centralized mailbox / workflow tool and process submission email requests using the FIFO method.
Review submission requests to validate submissions versus referrals escalating those outside guidelines to underwriting for approval.
Update information in all relevant systems and tools
Ensure turnaround time and document quality meet company service standards.
Ensure allotted tasks are completed within required timelines
Provide customer service to underwriters by researching and resolving issues through internal resources.
Take ownership of workinprogress issues continuously improving processes to enhance team efficiency.
Manage personal workload and support team goals to ensure individual and collective success.
Monitor and manage queues effectively in the absence of team leads.
Demonstrate strong interpersonal skills with a solid understanding of US and Canadian insurance dynamics.
Actively participate in training sessions and mentor new team members.

Qualifications we seek in you!
Minimum Qualifications / Skills
Graduate or postgraduate with strong problemsolving skills.
Proficient in written and verbal English communication.
Solid understanding of the underwriting lifecycle.
Ability to interpret and compile information accurately from various sources and systems.
Strong attention to detail accuracy and customer service orientation.

Preferred Qualifications/ Skills
Intermediate proficiency in MS Excel and MS Word.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.