Sales Associate
Sales Associate
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Job Description
Join the Pet Station Pack! Were not just a team were a pack dedicated to supporting each other providing outstanding care to animals and delivering an exceptional experience to every customer. As a Sales Associate at Pet Station youll be the friendly face and knowledgeable resource for our customers and their furry scaled or feathered friends. Youll guide customers to the perfect products ensure their smooth checkout experience and maintain a welcoming and organized store environment. Youll also play a vital role in caring for our instore animals ensuring their health and happiness. With a passion for pets and a commitment to exceptional service youll be a key member of our team!
Pet Station is a community of pet lovers who are passionate about providing the best possible care for animals. Our team is a tight knit pack of dedicated individuals who share a common goal: to enhance the lives of pets and their owners. We offer a supportive and collaborative work environment where every employees contribution is valued. At Pet Station we believe in teamwork professional growth and a commitment to animal welfare. If you are a pet enthusiast who thrives in a teamoriented atmosphere and wants to make a difference in the lives of animals we encourage you to join the Pet Station Pack!
Customer Service
- Sales Floor Engagement: Proactively engage customers on the sales floor helping answering questions and providing product recommendations tailored to their needs.
- Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system including handling returns exchanges and various payment methods.
- Customer Relationship Building: Cultivate positive customer experience by providing friendly attentive service resolving issues promptly and professionally and building rapport to encourage repeat business.
- Order Fulfillment: Accurately and efficiently fulfill online and phone orders including picking packing and preparing items for shipment or customer pickup.
Inventory Control
- Receiving and Processing Shipments: Verify incoming deliveries against packing slips accurately scan and record inventory receipts and promptly stock shelves.
- Inventory Management System: Utilize inventory management software to track stock levels identify lowstock items and generate reports.
- Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate recordkeeping and identify potential discrepancies.
- Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage including monitoring inventory levels securing highvalue items and reporting suspicious activity.
Product Knowledge
- Comprehensive Training: Successfully complete the 8week training course demonstrating proficiency in product features benefits and applications.
- Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
- Independent Research: Conduct individual product research to deepen knowledge and expertise utilize resources like product manuals online databases and industry publications.
- Effective Communication: Clearly and effectively communicate product knowledge to customers addressing their questions and concerns in a confident and informative manner.
Store Presentation
- Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor break room restrooms and office areas adhering to company standards.
- Merchandise Presentation: Properly front face and organize products according to company guidelines creating visually appealing displays that maximize sales.
- Visual Merchandising: Implement visual merchandising techniques to enhance the stores aesthetic appeal and create an inviting atmosphere for customers.
- Signage and Displays: Maintain accurate and uptodate signage and promotional displays.
InStore Animal Care
- Daily Animal Husbandry: Provide daily care for feeder insects (crickets worms) and small animals (mice rats guinea pigs) including feeding watering and cleaning cages/habitats.
- Reptile Care: Provide appropriate care for reptiles including maintaining proper temperature and humidity levels providing fresh water and food and cleaning enclosures.
- Animal Health Monitoring: Observe animals for signs of illness or distress reporting any concerns to management and following established protocols.
- Humane Handling: Handle animals gently and with respect ensuring their wellbeing and minimizing stress.
- Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.
KNOWLEDGE SKILLS ABILITIES EDUCATION:
- Customer Service & Communication Skills
- Cash Handling & Register Skills
- Attention to Detail
- Reliability and Punctuality
- Willingness to Learn
We are an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race color religion sex sexual orientation marital status order of protection status national origin or ancestry citizenship status age physical or mental disability unrelated to ability military status an unfavorable discharge from military service or any other protected category. We maintain a drugfree workplace and perform preemployment substance abuse testing and background verification checks.
Pet Station is committed to creating an inclusive and accessible hiring process. If you require an accommodation to complete your application please contact us at . We are happy to assist!
Required Experience:
IC
Employment Type
Full-Time
