Workstation Technician
Workstation Technician
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Job Description
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received configured scheduled and installed. Ensure equipment is labeled according to Mayo specifications. Researches verifies and documents device specifications according to purchase order and Mayo standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing onsite installation customer service and technical installation and/or repairs support per department or individual customer requests. Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g. Help Desk Applications Materials Management etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements moves/adds/changes implications scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and oncall participation.
Qualifications
High School Diploma and 2 years customer service experience required. 2 years customer service experience supporting computers preferred.
OR Associates degree OR two years Technical School training in Computers Technology Electronics or a related field. Incumbents will possess good organizational skills as well as good written and oral communication skills.
Maintains strict confidentiality of information and exhibits good customer service skills including the ability to work as a collaborative team member. Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding of computerrelated terminology (CPU Internet Networking Client/Server LAN/WAN etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending stooping kneeling squatting and working with his or her arms above shoulder level. Must be able to lift seventy five pounds or more. Must be able to distinguish colors. Valid drivers license
Required Experience:
IC
Employment Type
Full-Time
