Area Manager
Area Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Gordian () is the leader in facility and construction cost data software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting Gordians solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design procurement construction and operations Gordians solutions help clients maximize efficiency optimize cost savings and increase building quality.
The Area Manager (ARM) position is one that oversees a subsection of a region. The ARM will manage multiple contracts clients projects and Account Managers and on occasion could directly manage job order or projectlevel tasks at any client.
Primary Responsibilities:
- Client Administration Area Manager will be responsible for maintaining client relationships at the Director level and above and have quarterly checkin meetings to evaluate performance pipeline and evaluate future opportunities.
- New Client Startup Manager Within their geographic area the Area Manager will assist the Regional Director and lead the assigned Account Manager through the new client startup process. ARM will be responsible to coordinate the startup schedule and provide quality control on all deliverables (D&I documents Gordian Cloud forms/reports prebid presentations etc.).
- Contract Administration Ensure all areas of service and deliverables as detailed in Gordians contract are being met. Track contract and contract option expirations and coordinate with clients and Gordian legal department on renewals.
- Employee Management ARM will manage all Account Management and support staff within their territory. This will include managing MyFortive Expensify Kronos etc. ARM will also assist the RD in developing Performance for Growth and Development for Growth goals for each member of their team. All new Area Managers will participate in Gordians LEAD program unless they have gone through it before and have been excused by HR.
- Budget Development & Management ARM will assist the RD in the development of the annual budget and provide analysis of historical client volume current pipeline and future client budgets (if available).
- Financial Forecasting ARM will review and follow developed standard of work for midmonth quarterly and yearly forecasting. They will delegate any data collection to AMs and JOC Coordinator. ARM will provide comments and backup information to RD on any variants to the budget and the midmonth forecast.
- Coordination with Marketing Product & Sales ARM will assist marketing with access to clients for casestudies marketing collateral or Harry Mellon Award of Excellence submissions. ARM will work with RD to identify all upsell/crosssell opportunities assist Planning Conversation Captains with target list and coordinate introduction meetings between the sales team and client. ARM will assist product and other departments with Voice of Customer requests.
- Gordian Cloud Migration Manager ARM will oversee the operations team through all Gordian Cloud migrations. ARM will be responsible for understanding proper procedures standards and best practices. They will be responsible to provide weekly and monthly reporting to RD (and others as necessary) on progress of migration and immediately elevate issues and concerns to the proper department.
- Contractor Outreach As required in the region ARM will assist outreach team as they conduct reach out to the contractor community. They will also assist clients in getting and reporting participation in their Job Order Contracts. This outreach will include JOC 101 presentations on a semiannual basis to educate contractors. ARM will coordinate with JOC Coordinator in creation and distribution of materials associated with contractor outreach.
Qualifications:
- Bachelors degree preferred in appropriate field of study or equivalent work experience
- Strong background in Construction with 7 years experience in the design and/or construction field
- Experience managing teams of three or more preferably having experience managing remotelybased teams
- Must be highly motivated resultsdriven and organized to manage multiple contracts and people and have the ability to work independently
- Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate
- Experience in Account Management/Customer Success; knowledge of key concepts including JOC process plans deliverables scope and tasks
- Working knowledge and experience in the preparation and process of construction bid documents; knowledge in the process of new client startups (preferred)
- Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations
- Sound decision making analytical and organizational skills in a fastpaced environment; a consultative approach to managing complex client relationships
- A valid US drivers license and the ability to travel within assigned territory up to 30% of the time.
Required Experience:
Manager
Employment Type
Full-Time
