Senior Case Manager
Senior Case Manager
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Job Description
Job Description:
Reporting to the Director Health Services Administration the Senior Case Manager works in consultation and collaboration with internal and external partners to assist students in accessing supports for healthrelated concerns and navigating barriers to success. This position provides 1:1 consultation with students and supports essential functions related to interventions with students of concern.In addition to carrying a caseload the Senior Case Manager supervises a team of three Case Managers.
Case management services will include coordination with various units in and outside of Student Affairs as well as external resources (e.g. social service agencies insurance companies health care providers).
While this is not a clinical position sensitivity judgment and respect for confidentiality is required. This position will facilitate support for students/parents/family members during both urgent and nonurgent situations many of which involve mental and physical challenges. The Senior Case Manager helps ensure appropriate care and followup for students in need of additional resources helping to coordinate a comprehensive plan of care with appropriate colleagues across multiple units of the College.
MINIMUM JOB QUALIFICATIONS: Bachelors level social work counseling education health sciences or equivalent experience. Masters preferred. Experience working in a college university or healthcare environment is preferred. Specific skills and experience in health services relevant to late adolescents/young adults counseling services and/or student affairs in a higher education environment preferable.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Provides ongoing training professional development opportunities and onboarding of new staff aligned with best practices.
Conducts annual performance evaluations for direct reports
Provides weekly 1:1 supervision to direct reports
Assists in developing policies and procedures aligned with professional associations (e.g. HECMA NABITA) and field research.
Assists in the coordination of care during and after student hospitalizations.
Maintains a caseload of students with chronic psychosocial challenges with a preference for inperson meetings.
Represents department at college wide events including but not limited to orientation staff and faculty development Health and Wellness events ongoing campus training.
Assists in the development and review of social media content.
Coordinates with Valencia for consistency of approaches to offer case management services.
Curates and maintains a comprehensive list of offcampus public and private resources. Establishes working relationships with these resources agencies organizations.
Review and provide outreach to student concerns submitted as health and wellness early alerts; engage appropriate on and off campus parties in the response where necessary via walkin and scheduled appointments assist students in accessing offcampus health care and community resources using health insurance and assisting students in outreach to providers as necessary; develop and maintain relevant documentation for those cases.
Under the direction of the Director Health Services Administration collaborates with members of CARES to triage and respond to community generated reports regarding enrolled students coordinate follow up plans as needed and maintain relevant documentation for the studentsofconcern CARES committee.
Communicate with parents/family members faculty and other necessary partners to assist with coordinated plans and management of student concerns.
Support counseling services in coordinating offcampus referrals.
Provides and/or coordinates frontline coverage as needed.
Other duties as assigned.
WORK ENVIRONMENT: Supervisors are responsible for maintaining an environment that is free from discrimination intimidation coercion or harassment including sexual harassment. Work is performed indoors and primarily in an office setting. The noise level is usually low to moderate. While performing the duties of this position the employee may be required to travel.
This document does not create an employment contract implied or otherwise other than an at will employment relationship.
Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.
As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call.
Berklee is committed to increasing the diversity of our institution community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
StaffRequired Experience:
Manager
Employment Type
Full-Time
