Operations Leader - Americas
Operations Leader - Americas
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Job Alert
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$ 140500 - 281000
1 Vacancy
Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our Health Voluntary Benefits Operations team at Mercer. This role will be based in Urbandale New York or Princeton. This is a hybrid role that has a requirement of working at least three days a week in the office.
As the Operations Leader Americas you will play a critical role in driving operational excellence and leveraging technology to enhance the efficiency and effectiveness of our Health Business operations. You will be responsible for overseeing all aspects of operations including process improvement system implementation and strategic planning. This is a leadership position that requires strong analytical technical and managerial skills as well as a deep understanding of the health brokerage industry and in particular of the Voluntary Benefits Business.
We will count on you to:
Strategic Planning: Develop and implement a comprehensive operations and technology strategy aligned with the overall business objectives of the Health Business. Identify opportunities for process improvement automation and digitization to drive operational efficiency and enhance client experience.
Operations Management: Oversee daytoday operations of the Health Business ensuring smooth and efficient execution of processes. Monitor key performance indicators (KPIs) and implement measures to optimize operational performance including cost reduction risk mitigation and quality improvement.
Team Leadership: Build and lead a highperforming operations and technology team. Provide guidance mentorship and professional development opportunities to team members. Foster a culture of collaboration innovation and continuous improvement.
Stakeholder Management: Collaborate with internal stakeholders including senior management business leaders and crossfunctional teams to understand their requirements and align operations initiatives with business goals. Build strong relationships with external partners vendors and industry associations to stay informed about industry trends and leverage external expertise.
What you need to have:
Bachelors degree in Business or a related field. Advanced degree preferred.
Minimum of 10 years of experience in operations and technology leadership roles within the Health Business industry.
Strong knowledge of Health Business operations including voluntary and executive benefits.
Proven track record of successfully implementing technology solutions and driving process improvement initiatives.
Deep understanding of industry regulations and compliance requirements.
Excellent leadership and managerial skills with the ability to inspire and motivate a team.
Strong analytical and problemsolving abilities with a datadriven approach to decisionmaking.
Exceptional communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels.
Ability to thrive in a fastpaced dynamic environment and manage multiple priorities.
What makes you stand out:
Proven track record of successfully implementing technology solutions and driving process improvement initiatives.
Deep understanding of industry regulations and compliance requirements.
Exceptional communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing
Employment Type
Full-Time
