Front Office Duty Manager (Full-Time)
Front Office Duty Manager (Full-Time)
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Job Description
JOB SUMMARY
Four Points by Sheraton where timeless classics are integrated with modern details. The atmosphere is honest uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified not simple experiences to independent travellers.
Position Summary:
- Manage daytoday operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst providing a friendly genuine service with each traveller experience
- Handle complaints settling disputes and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area have a sense of the local to exceed guest expectations
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Understand the impact of the departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Selfmotivated driven and energized in a fastpaced environment
- Armed with smart solutions and a cando attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
