CS Program Manager
CS Program Manager
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1 Vacancy
Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AIpowered platform enables teams to navigate complex workflows in realtime driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fastchanging world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trustoriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with selfcare. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Program Managerto join our growing team. As a Program Manager within the Customer Success organization you will play a pivotal role in driving strategic initiatives related to Architecture and Enablement Strategy. You will be instrumental in ensuring the successful execution of key projects fostering crossfunctional collaboration and operationalizing critical programs like the Black Belt program. This role demands a highly organized and proactive individual with a passion for driving efficiency and excellence in customer success. You will also be responsible for:
Project Management & Coordination:
Assist the Architecture & Enablement Strategy teams with comprehensive project management ensuring timely and efficient execution of initiatives.
Define develop and maintain detailed project plans including timelines milestones and resource allocation.
Monitor project progress identify potential risks and implement mitigation strategies to ensure successful outcomes.
Facilitate regular project meetings track action items and provide status updates to stakeholders.
Strategic Initiative Planning:
Collaborate with leadership to define project plans for key strategic initiatives within the Customer Success organization.
Translate highlevel strategic goals into actionable project plans ensuring alignment with overall business objectives.
Conduct thorough analysis to identify opportunities for process improvement and efficiency gains.
CrossFunctional Collaboration:
Support coordination and communication with multiple crossfunctional teams including Product Engineering Sales and Marketing.
Act as a liaison between teams ensuring seamless communication and alignment on project goals.
Facilitate workshops and meetings to drive collaboration and problemsolving.
Black Belt Program Operationalization:
Support the definition and operationalization of the Black Belt program a key initiative for advanced customer enablement.
Develop program documentation including processes guidelines and training materials.
Coordinate the logistics and execution of Black Belt training sessions and workshops.
Monitor program effectiveness and identify opportunities for continuous improvement.
Support the Black Belt teams with any program related needs.
Reporting and Analysis:
Develop and maintain project dashboards and reports to track progress and identify key performance indicators (KPIs).
Analyze project data to identify trends and insights and provide recommendations for improvement.
Requirements
Qualifications / Experience / Technical Skills
Bachelors degree in Business Administration Project Management or a related field.
Proven experience in program management preferably within a technology or SaaS environment.
Strong understanding of customer success principles and practices.
Excellent project management skills with the ability to manage multiple projects simultaneously.
Strong analytical and problemsolving skills.
Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams.
Proficiency in project management tools and software.
Experience with iPaaS or similar technologies is a plus.
Experience with building out enablement programs is a strong plus.
Soft Skills / Personal Characteristics
Highly organized and detailoriented.
Proactive and selfmotivated.
Ability to thrive in a fastpaced dynamic environment.
Strong problemsolving and decisionmaking skills.
Customercentric mindset.
For California applicants the pay for this role begins at $85000 plus variable benefits perks and equity.
(REQ ID: 1991)
Required Experience:
Manager
Employment Type
Full Time
