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WHO WE ARE:
24 Hour Home Care is a trusted inhome care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered highquality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
WHO YOU ARE:
You are apassionate and performancedriventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Program Manager is responsible for overseeing operational and sales management for a specific branch location to ensure profitability efficiency and compliance with Company and Regional Center requirements. This role focuses on program management activities that directly impact the quality of services provided to consumers. The Program Manager sets clear measurable goals aligned with organizational strategy and fosters a positive collaborative culture through leadership training and open communication.
Primary Responsibilities
Oversee and manage all office operations to ensure efficiency and adherence to Company policies
Create and implement strategic business plans to drive branch success
Set and track team goals that promote organizational strategy and deliver quality customer service
Provide training and support to staff on intakes quality assurance direct services and issue resolution
Build and maintain relationships with referral sources and collaborate with the Regional Manager and Community Partnerships team on new service opportunities
Monitor key performance indicators (KPIs) analyze trends and develop action plans for continuous improvement
Prepare and present quarterly business reviews (QBRs) impact reports and other operational performance summaries for internal and external stakeholders
This is a hybrid position coming into the Bakersfield office 3x per week.
WHAT YOU BRING TO THE TABLE:
Skills
Leadership: Guides and motivates teams to achieve results while embodying company culture
Communication: Builds relationships and communicates clearly and persuasively with internal teams and external partners
DataDriven Decision Making: Utilizes performance metrics dashboards and impact reports to inform operational strategy
CrossFunctional Collaboration: Works effectively with multiple departments to ensure coordination and efficiency
Strategic Planning: Sets long and shortterm goals that align with organizational priorities
Project Management: Coordinates initiatives manages timelines and ensures successful outcomes
Reporting & Analysis: Prepares and interprets performance data to identify trends and opportunities
Problem Solving: Identifies issues analyzes root causes and implements sustainable solutions
Operational Acumen: Understands financial drivers and applies costbenefit analysis for strategic decisions
Adaptability: Navigates shifting priorities while maintaining strong performance
Time Management: Prioritizes work effectively to meet deadlines
Compliance Knowledge: Applies regulatory standards and ensures program compliance
Qualifications
At least 2 years of people management experience
Management experience in nonprofit healthcare or human/social services field (preferred)
3 years of customer service experience
Strong leadership skills with a positive solutionoriented approach
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Adaptable to changing work volumes and able to meet deadlines
Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
Comfortable with local travel for meetings and events
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
Required Experience:
Manager
Full Time