Content Editor
Content Editor
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Salary Not Disclosed
1 Vacancy
Job Description
Content Editor
About the Role:
Our Customer Content Services team consists of supportive and goaldriven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.
In this role editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team our editors are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a clients communication needs. Editors also offer recommendations on content best practices to help increase engagement and visibility.
PR Newswire supports editors through career progression and personal growth opportunities as they advance within the role. Together we encourage growth celebrate success and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.
Responsibilities
Provide excellent customer service respond efficiently to customer inquiries and maintain high customer satisfaction via phone and email
Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability reviewing and confirming order details with clients to accurately pass information through a processing queue counseling clients on additional product solutions and providing effective communication both verbal and written to support clients through the distribution process
Be the point of resolution whenever possible
Educate clients on PR Newswire products services and procedures
Meet or exceed activity metrics as assigned
Navigate various platforms and databases such as Salesforce Microsoft Suite and other proprietary platforms and databases.
Ability to reprioritize and multitask to meet deadlines and client expectations
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance Technology Sales Product)
Overtime and holiday coverage may be required based on business needs
What Were Looking For:
Team player who is selfdriven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
1 years of experience in content creation customer service or related field desired
Knowledge of SEO and content best practices desired
Expertise in PowerPoint Canva and public speaking a plus
What we offer:
Stateoftheart office
Medical dental vision
FSA (Health & dependent care)
Life & disability insurance
401(k)
Flexible PTO and work arrangements
Casual work environment
Tuition reimbursement & professional training
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Employment Type
Full Time
