Process Developer-Invoice to Cash (Collections)
Process Developer-Invoice to Cash (Collections)
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
We are inviting applications for the role of PD Collections
Responsibilities
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement
Qualifications we seek in you
Minimum qualifications
Graduate (in any stream)
Relevant experience
Excellent Communication Skills (verbal and written)
Preferred qualifications
Good customer handling skills
High Energy level
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
