Sr Product Manager - Process Innovation & Automation

About us:
As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here we believe your unique perspective is important and youll build relationships by being authentic and respectful.

Overview about TII
At Target we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers worldclass outcomes. That winning formula is especially apparent in Bengaluru where Target in India operates as a fully integrated part of Targets global team and has more than 4000 team members supporting the companys global strategy and operations.

Team overview Process Innovation & Automation:

Our vision is to modernize operations support driving efficiency & experience of our user personas by leveraging intelligent automation at scale to elevate business performance & guest experience by improving

efficiency and effectiveness of operations. We are poised to scale our core intelligent automation platforms led products & capabilities across our HQ processes field operations and guest engagement touchpoints.

Our vision is to continually transform our operations with a digital workforce equipping our team members to drive exceptional guest products today leverage ML/ AI/Gen AI advancements to drive

cognitive task & process automation as well as conversational experiences to drive the future of user engagement & experience.

Role overview:

As a Sr Product Manager you will lead the vision strategy and execution of conversational AI experiences. Your goal is to enhance how user personas interact with AI by leveraging Generative AI user feedback

and research to improve NPS and engagement. In this role you will:

Define and drive the roadmap Develop a clear strategy set key objectives (OKRs) and prioritize the highestimpact work.

Collaborate across teams Work closely with engineering design data and various teams to build bestinclass AI experiences.

Be the voice of the product Align stakeholders ensuring the product team has the direction and support needed for success.

Stay marketaware Continuously assess trends refine the product vision and adjust priorities based on user needs and business impact.

Lead with influence Drive alignment across teams foster open communication and champion innovation. Execute with urgency Overcome challenges adapt to changing needs and ensure progress toward goals.

This role requires strong product leadership crossfunctional collaboration and a passion for intelligent userfriendly conversational experiences. Job duties may evolve based on business needs.

Key Responsibilities

Vision & Strategy Codefine and drive the multiyear roadmap for conversational AI experiences with stakeholders

Generative AI Expertise Leverage inhouse AI/Gen AI chat experiences platform to enhance chat interactions optimize responses and personalized engagement.

Experience or knowledge of Gen AI Large Language Models (LLMs) RetrievalAugmented Generation (RAG) Prompts or AI agents.

OKRs & Measurement Establish key objectives track performance and report progress against product goals.

Stakeholder Engagement Collaborate with internal teams (Engineering UX Data Science Business) to align priorities and drive execution.

User Research & NPS Optimization Collect insights from user interactions analyse feedback and refine AI experiences alongside the stakeholders.

CrossFunctional Leadership Lead crossteam meetings resolve blockers and ensure alignment on roadmap execution.

Influence Without Authority Drive alignment across teams by effectively communicating priorities and product impact.

Conflict Management Navigate differing viewpoints and drive consensus among stakeholders.

Storytelling & Communication Craft compelling narratives to articulate product vision business impact and AI capabilities.

Technical Acumen Understand AIdriven conversational platforms APIs and system integrations.

About you:

8 years of total work experience with 6 years of product management experience preferably in Conversational AI AIdriven platforms or customer

experience products.

Proven ability to set a longterm product vision and execute against a roadmap.

Experience with Generative AI NLP or chatbot technologies.

Strong analytical mindset with experience in setting OKRs and measuring product success.

Ability to influence without direct authority working across multiple teams and stakeholders.

Exceptional communication and storytelling skills to articulate product strategy and impact.

Experience working with engineering UX and data teams to drive AI product development.

Strong problemsolving and conflict resolution skills in a crossfunctional environment.

Ability to thrive in ambiguous and fastpaced environments adapting to new challenges.

Useful Links:

• Life at Target: Experience:

  Senior IC